Use a hunt pilot that points to the Unity ports or SIP trunk just like you do
for voicemail, but use a routing rule in Unity to send the calls to the
appropriate call handler.
Start with a doc similar to
(for your version) and go from there.
On Aug 4, 2017, at 1:51 PM, Hamu Ebiso
This kind of configuration is new to me and need guidance. I am just wondering
how do I sent the call to unity for Schedule and Holiday?
From: Wykoff, Robert <rwyk...@sentinel.com<mailto:rwyk...@sentinel.com>>
Sent: Friday, August 4, 2017 12:40 PM
To: Matthew Loraditch; Hamu Ebiso; cisco-voip voyp list
Subject: RE: Need guidence to move Avaya users to cisco CUCM
Correct send the calls to unity for holiday, and then us caller input to send
the call to separate hunt groups in Call Manager based on skill sets should
Western Region Team Lead, Collaboration, Security, R/S, Support Services
CCIE Voice/Collaboration # 18774
Sentinel Technologies, Inc.
Single Number Reach: 1-480-897-5938
Customer Service: 1-800-860-8102<tel:+18008608102> (24x7x365)
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of
Sent: Friday, August 4, 2017 10:34 AM
To: Hamu Ebiso <hebiso2...@hotmail.com<mailto:hebiso2...@hotmail.com>>;
cisco-voip voyp list
Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM
Unity Connection has holiday scheduling.
Here is the 9.x guide, albeit nothing has really changed:
You can run your Hunt group through there via an auto attendant and probably
get something close to what you want.
There are no skill levels in CUCM, that is what contact center is for. The
closest you will get is longest idle in your line group settings.
Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA
Direct Voice: 443.541.1518
From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Hamu
Sent: Friday, August 4, 2017 1:23 PM
To: cisco-voip voyp list
Subject: [cisco-voip] Need guidence to move Avaya users to cisco CUCM
I will be moving payroll group from Avaya phone system to Cisco CUCM. These
users are accustomed to features that is not available in CUCM. I am just
wondering if you can help how to replicate what those user have in Avaya to
They have Holiday recording in Avaya and wondering how to replicate this
without contact Center.
If calls dialed to group main number, it will go to the most idle Agent based
on defined skill Level
Any help is greatly appreciated.
Thank you very much in advance.
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