Thank you very much Ryan!
Sent from my Sprint Samsung Galaxy S® 6. -------- Original message -------- From: "Ryan Ratliff (rratliff)" <rratl...@cisco.com> Date: 8/6/17 8:47 AM (GMT-06:00) To: Hamu Ebiso <hebiso2...@hotmail.com> Cc: "Wykoff, Robert" <rwyk...@sentinel.com>, Matthew Loraditch <mloradi...@heliontechnologies.com>, cisco-voip voyp list <cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM Use a hunt pilot that points to the Unity ports or SIP trunk just like you do for voicemail, but use a routing rule in Unity to send the calls to the appropriate call handler. Start with a doc similar to https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/administration/guide/10xcucsagx/10xcucsag080.html (for your version) and go from there. -Ryan On Aug 4, 2017, at 1:51 PM, Hamu Ebiso <hebiso2...@hotmail.com<mailto:hebiso2...@hotmail.com>> wrote: Hi Robert, This kind of configuration is new to me and need guidance. I am just wondering how do I sent the call to unity for Schedule and Holiday? thanks Hamu ________________________________ From: Wykoff, Robert <rwyk...@sentinel.com<mailto:rwyk...@sentinel.com>> Sent: Friday, August 4, 2017 12:40 PM To: Matthew Loraditch; Hamu Ebiso; cisco-voip voyp list Subject: RE: Need guidence to move Avaya users to cisco CUCM Correct send the calls to unity for holiday, and then us caller input to send the call to separate hunt groups in Call Manager based on skill sets should work. <image001.jpg> Robert Wykoff Western Region Team Lead, Collaboration, Security, R/S, Support Services CCIE Voice/Collaboration # 18774 Sentinel Technologies, Inc. Single Number Reach: 1-480-897-5938 Email/Webex: rwyk...@sentinel.com<mailto:rwyk...@sentinel.com> Customer Service: 1-800-860-8102<tel:+18008608102> (24x7x365) From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Matthew Loraditch Sent: Friday, August 4, 2017 10:34 AM To: Hamu Ebiso <hebiso2...@hotmail.com<mailto:hebiso2...@hotmail.com>>; cisco-voip voyp list <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>> Subject: Re: [cisco-voip] Need guidence to move Avaya users to cisco CUCM Unity Connection has holiday scheduling. Here is the 9.x guide, albeit nothing has really changed: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/9x/administration/guide/9xcucsagx/9xcucsag100.pdf You can run your Hunt group through there via an auto attendant and probably get something close to what you want. There are no skill levels in CUCM, that is what contact center is for. The closest you will get is longest idle in your line group settings. Matthew G. Loraditch – CCNP-Voice, CCNA-R&S, CCDA Network Engineer Direct Voice: 443.541.1518 Facebook<https://www.facebook.com/heliontech?ref=hl> | Twitter<https://twitter.com/HelionTech> | LinkedIn<https://www.linkedin.com/company/helion-technologies?trk=top_nav_home> | G+<https://plus.google.com/+Heliontechnologies/posts> From: cisco-voip [mailto:cisco-voip-boun...@puck.nether.net] On Behalf Of Hamu Ebiso Sent: Friday, August 4, 2017 1:23 PM To: cisco-voip voyp list <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>> Subject: [cisco-voip] Need guidence to move Avaya users to cisco CUCM I will be moving payroll group from Avaya phone system to Cisco CUCM. These users are accustomed to features that is not available in CUCM. I am just wondering if you can help how to replicate what those user have in Avaya to Cisco CUCM. They have Holiday recording in Avaya and wondering how to replicate this without contact Center. <image002.png> If calls dialed to group main number, it will go to the most idle Agent based on defined skill Level <image003.png> <image004.png> Any help is greatly appreciated. Thank you very much in advance. _______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip
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