I’m going to presume my answer is the same as Brian’s but our Call Center staff all have hard phones at the office, but when they work from home they need to use a softphone. Since UCCX requires agent extensions only exist on one device, they have to use EM and Jabber doesn’t support EM so we have to provision them with CIPC for at home usage.
Matthew Loraditch Sr. Network Engineer p: 443.541.1518 w: www.heliontechnologies.com | e: [email protected] From: cisco-voip <[email protected]> On Behalf Of Ben Amick Sent: Monday, April 2, 2018 2:41 PM To: Brian Meade <[email protected]>; Lelio Fulgenzi <[email protected]> Cc: Cisco VoIP Group <[email protected]> Subject: Re: [cisco-voip] Jabber Multiline is Here Brian, If you move to multiline on Jabber and decommission softphones/deskphones as a byproduct, what issue does that generate with UCCX? Being that Jabber tethers to your own controlled device without a specific CSF specified, what use case would extension mobility fulfill that jabber itself wouldn’t? Ben Amick Unified Communications Analyst From: cisco-voip <[email protected]<mailto:[email protected]>> On Behalf Of Brian Meade Sent: Monday, April 2, 2018 2:05 PM To: Lelio Fulgenzi <[email protected]<mailto:[email protected]>> Cc: Cisco VoIP Group <[email protected]<mailto:[email protected]>> Subject: Re: [cisco-voip] Jabber Multiline is Here Security Notice: This is an EXTERNAL email. Please exercise caution and DO NOT open attachments or click links from unknown or unexpected senders. Big holdup looks to be no multiline with MRA, still only single line there. The other big issue is no extension mobility support and UCCX is still enforcing their single device policy. I've been having some discussions with the Jabber/UCCX teams around this. Right now CIPC is EOL but I'm still having to do active deployments of it due to this issue as I'm sure many others are hitting. On Mon, Apr 2, 2018 at 1:43 PM, Lelio Fulgenzi <[email protected]<mailto:[email protected]>> wrote: Let’s hope voicemail works with multi lines. 😉 --- Lelio Fulgenzi, B.A. | Senior Analyst Computing and Communications Services | University of Guelph Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1 519-824-4120 Ext. 56354<tel:(519)%20824-4120> | [email protected]<mailto:[email protected]> www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook [University of Guelph Cornerstone with Improve Life tagline] From: cisco-voip [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Anthony Holloway Sent: Monday, April 2, 2018 10:44 AM To: Cisco VoIP Group <[email protected]<mailto:[email protected]>> Subject: [cisco-voip] Jabber Multiline is Here Just in case you missed it, Jabber multiline made it into 12.0. You'll need to be on CUCM 11.5(1)SU4 and install a COP file to support it. Release Notes https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/Windows/12_0/RN/jabw_b_release-notes-for-cisco-jabber_12.html#reference_6CABFFC6E6E2B025EA1C691A8744962A Configuration Guide https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/jabber/12_0/cjab_b_feature-configuration-for-cisco-jabber-120/cjab_b_feature-configuration-for-cisco-jabber-120_chapter_011.html#reference_08DB2E9280C0A8ABF98E1B329604E883 Video Demo https://youtu.be/Cosfzf7XoBo _______________________________________________ cisco-voip mailing list [email protected]<mailto:[email protected]> https://puck.nether.net/mailman/listinfo/cisco-voip Disclaimer: The information contained in this transmission and any attachments may contain privileged and confidential information including patient information protected by federal and state privacy laws. This transmission is sent for the sole use of the intended recipient. If you are not the intended recipient, please immediately (1) notify the sender via reply email; (2) do not open or read the message or any attachments; and (3) delete this message and any attachments. The review, dissemination, distribution, or duplication of this transmission by anyone other than the intended recipient is strictly prohibited.
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