Hi Reto, With the newer phones, and I believe even with 7961/62 phones, Cisco separated the audio interfaces physically, making this former functionality impossible. The best thing to do is to use a Y-adapter quick disconnect cable to have two headsets on at the same time or use some sort of monitoring/barge software like Cisco Finesse offers.
Thanks, James On Fri, Aug 17, 2018 at 11:59 AM Reto Gassmann <[email protected]> wrote: > Hallo Group > > We are currently changing our old 7960 phones to 8851. > With the old phones it was possible to use the headset and the handset at > the same time. So it was possible to coach new workers during a call. > Now with the 8851 this is no longer possible. Only headset or handset. > Is there a setting to change that or does anyone know an other solution? > > Thanks Reto > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip >
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