Plantronics built a Y adapter that allowed this functionality through the headset port. I am sure there are other manufactures but we had good success with the plantronics model.
Terry ________________________________ From: cisco-voip <cisco-voip-boun...@puck.nether.net> on behalf of James Buchanan <james.buchan...@gmail.com> Sent: Friday, August 17, 2018 5:03:48 AM To: Reto Gassmann Cc: voyp list, cisco-voip (cisco-voip@puck.nether.net) Subject: Re: [cisco-voip] 8851 call with headset and ahndest Hi Reto, With the newer phones, and I believe even with 7961/62 phones, Cisco separated the audio interfaces physically, making this former functionality impossible. The best thing to do is to use a Y-adapter quick disconnect cable to have two headsets on at the same time or use some sort of monitoring/barge software like Cisco Finesse offers. Thanks, James On Fri, Aug 17, 2018 at 11:59 AM Reto Gassmann <v...@mrga.ch<mailto:v...@mrga.ch>> wrote: Hallo Group We are currently changing our old 7960 phones to 8851. With the old phones it was possible to use the headset and the handset at the same time. So it was possible to coach new workers during a call. Now with the 8851 this is no longer possible. Only headset or handset. Is there a setting to change that or does anyone know an other solution? Thanks Reto _______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net> https://puck.nether.net/mailman/listinfo/cisco-voip
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