It’s funny we ALWAYS use last redirecting. I (and my team) find first redirecting confusing as heck. Last redirecting ensures the VM goes to where we want it. We are most concerned with hunt groups and such and we use CTI route points at the end of any call flow that is intended for VM. In theory we may end up with more hunt lists and such as some items may need to be duplicated, but it’s much easier IMO to manage and troubleshoot.
And if individuals are CFwdAlling it’s because they aren’t available so shouldn’t the VM go to the person who is in the office and can handle it? Matthew Loraditch Sr. Network Engineer p: 443.541.1518 w: www.heliontechnologies.com | e: mloradi...@heliontechnologies.com From: cisco-voip <cisco-voip-boun...@puck.nether.net> On Behalf Of Jason Aarons (Americas) Sent: Friday, July 26, 2019 8:29 PM To: Lelio Fulgenzi <le...@uoguelph.ca>; cisco-voip (cisco-voip@puck.nether.net) <cisco-voip@puck.nether.net> Subject: Re: [cisco-voip] Unity Connection Mailbox We implemented that CXN Service Parameter “Last Redirecting Number” and it’s working. Just which something there was a per user solution in CUCM etc. From: Lelio Fulgenzi <le...@uoguelph.ca<mailto:le...@uoguelph.ca>> Sent: Friday, July 26, 2019 1:20 PM To: Lelio Fulgenzi <le...@uoguelph.ca<mailto:le...@uoguelph.ca>>; Jason Aarons (Americas) <jason.aar...@dimensiondata.com<mailto:jason.aar...@dimensiondata.com>>; cisco-voip (cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>) <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>> Subject: RE: Unity Connection Mailbox Ok – I’m _pretty_ sure this is what helps: * Connection Admin > Advanced > Conversations * Use Last (Rather than First) Redirecting Number for Routing Incoming Call [ ] “When this check box is checked, Unity Connection uses the last redirecting number for routing incoming calls.” I have not (ever) had a chance to test this. --- Lelio Fulgenzi, B.A. | Senior Analyst Computing and Communications Services | University of Guelph Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1 519-824-4120 Ext. 56354 | le...@uoguelph.ca<mailto:le...@uoguelph.ca> www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook [University of Guelph Cornerstone with Improve Life tagline] From: cisco-voip <cisco-voip-boun...@puck.nether.net<mailto:cisco-voip-boun...@puck.nether.net>> On Behalf Of Lelio Fulgenzi Sent: Friday, July 26, 2019 1:10 PM To: Jason Aarons (Americas) <jason.aar...@dimensiondata.com<mailto:jason.aar...@dimensiondata.com>>; cisco-voip (cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>) <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>> Subject: Re: [cisco-voip] Unity Connection Mailbox There used to be a system wide settings on Unity Connection where you could decide to either send it to the originating mailbox. Not sure if it was available in the admin GUI or it needed a cisco unity monkey tool to do it. Will spend a few minutes looking… --- Lelio Fulgenzi, B.A. | Senior Analyst Computing and Communications Services | University of Guelph Room 037 Animal Science & Nutrition Bldg | 50 Stone Rd E | Guelph, ON | N1G 2W1 519-824-4120 Ext. 56354 | le...@uoguelph.ca<mailto:le...@uoguelph.ca> www.uoguelph.ca/ccs<http://www.uoguelph.ca/ccs> | @UofGCCS on Instagram, Twitter and Facebook [University of Guelph Cornerstone with Improve Life tagline] From: cisco-voip <cisco-voip-boun...@puck.nether.net<mailto:cisco-voip-boun...@puck.nether.net>> On Behalf Of Jason Aarons (Americas) Sent: Friday, July 26, 2019 12:43 PM To: cisco-voip (cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>) <cisco-voip@puck.nether.net<mailto:cisco-voip@puck.nether.net>> Subject: [cisco-voip] Unity Connection Mailbox Jack on PSTN >>>>> Diane ext 4001 >>>>>> Bobbie ext 4002 If Jack calls Diane and Diane has call forward all to Bobbie, is there a way for Jack to hear Bobbie’s voicemail and not Diane’s? TAC said no. Ask the expert at Cisco Live said no. is the answer really no? This email and all contents are subject to the following disclaimer: "http://www.dimensiondata.com/emaildisclaimer";<http://www.dimensiondata.com/Global/Policies/Pages/Email-Disclaimer.aspx> itevomcid
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