You can put Finesse behind a reverse proxy and get it externally accessible.
On Tue, Sep 17, 2019 at 1:32 PM Anthony Holloway < [email protected]> wrote: > The UCCX 12.x SRND is telling us that an end point (like CSF or 8851) > registered via MRA is supported as an Agent device. > > It also tells us that the Agent's access to Finesse for sign-in/state > changes is only available over VPN or direct internet access to Finesse. > > However, if VPN is all you got, then Jabber over MRA is not necessary. > Therefore, expose your Finesse to the internet (port usage guide) and have > your cake and eat it too. > > On Tue, Sep 17, 2019 at 11:57 AM Pawlowski, Adam <[email protected]> > wrote: > >> Good afternoon all, >> >> >> >> Just trying to get my notes together on the subject of using Jabber as an >> agent softphone, with UCCX (12) , over MRA. Recently saw some commentary >> that it is not supported, but, it’s not explicitly called out that I can >> tell. >> >> >> >> The CCX SRND mentions that Expressway is supported “as an endpoint”, >> Jabber can be used, but doesn’t call any specific limitation to the two. >> This guide does say that Multiline is not supported which seemed to be new. >> >> >> >> As far as I can tell it is working just fine to use with Finesse over >> MRA, the only thing I haven’t done yet is looked at traffic to see if >> it/CTI works because it can reach the UCM directly. >> >> >> >> Anyone have any experience with trying to implement that, or, if they >> know for sure it is problematic or … not ? >> >> >> >> Adam >> _______________________________________________ >> cisco-voip mailing list >> [email protected] >> https://puck.nether.net/mailman/listinfo/cisco-voip >> > _______________________________________________ > cisco-voip mailing list > [email protected] > https://puck.nether.net/mailman/listinfo/cisco-voip >
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