Dear all,

I have something of a problem I hoped someone might offer some advice on. 

We have a 1721 router at each end of a 128k leased line. The line went down
this morning, red alarm light on the CSU, router showed as Serial Interface
Up, Line protocol down. Ok fair enough, reported the fault, telco claimed to
repair the fault.

Alarm light on CSU is no longer red but 'show interface serial0' still shows
Interface Up, Line protocol down. I've power-cycled the routers with no joy.
Engineers from the telco have actually come on site and performed an end to
end test and are telling me it's fine.

Looking at the advice offered here by Cisco:
http://www.cisco.com/en/US/products/hw/routers/ps221/products_configuration_guide_chapter09186a008007cd3d.html#xtocid8
 they tell me that the problem could be: The local or remote router, a problem with 
the leased line or a problem with the CSU/DSU. Great thanks, that's helpful!!

Can anybody offer any suggestions on what might have gone wrong? It seems
strange to me that a pair of routers that worked perfectly fine for 8 months
have developed a fault at exactly the same time as the leased line did? How
can I prove to the telco that it is their problem?

The config of these routers is really simple by the way, 1 x Ethernet
Interface, 1 x Serial (WIC) interface, static route, encapsulation ppp, no
chap/pap, that's about it!

Thanks, James.


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