a web site say 12.0.0.1 sits out on a public network,

a user across the nation, say in Oregon, on his workstation
host 10.0.0.5 cannot ping the server at 12.0.0.1

the user telnets into his Cisco router at 10.0.0.1 and
can ping the server at 12.0.0.1

the user goes out the the internet to several looking-glass
sites and can ping/tracert to the server.

There are no filters on the 10.0.0.1 router

it appears there are no filters in the path to the
12.0.0.1 router from the 10.0.0.1 router

any ideas why this happening or ways to figure it out...

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