Hello all
Im making a SLA ( Service level agreement ) with my users in my region.
Something along the lines of what type of internet browsing is allowed.
What you are allowed to download and such....
and also something on how fast my IT dept. is going to be answering to
user problems and requests.
I recall someone posting a link of a web site where it had some examples
of these type of documents. Plus any type of other help will be greatly
appreciated.
thanks
Deepak
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