one more time.......pls. help!!!!...
Deepak Sharma wrote:
> Hello all
>
> Im making a SLA ( Service level agreement ) with my users in my region.
> Something along the lines of what type of internet browsing is allowed.
> What you are allowed to download and such....
>
> and also something on how fast my IT dept. is going to be answering to
> user problems and requests.
>
> I recall someone posting a link of a web site where it had some examples
> of these type of documents. Plus any type of other help will be greatly
> appreciated.
>
> thanks
> Deepak
>
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