Hi Friends,
I would like to share my unfortunate experience shopping with fatbrain.com
with you all. I had ordered on 18th May 2001 two books from their website
www.fatbrain.com for my CCIE studies
1. All-in-one Cisco CCIE Lab Study Guide $ 63.99
2. Cisco CCIE Lab Practice Kit $47.99
Total $ 153.88 (inclusive of Shipping $41.90)
the first book was to be released in June so I had instructed them to ship
both the books together so that I don't end up paying for shipping twice.
Then on the 5th June I asked them as to why my books were not shipped as on
amazon.com as well as Macgraw hill website and their own website showed the
book released and ready to ship in 24hours.
Fatbrain replied as under :
Dear customer:
I apologize for the delay
Unfortunately, we were informed by the publisher that the release date
for the book " All-in-One Cisco CCIE Lab Study Guide " has been moved to
June 22nd. This is the reason why this order has not shipped yet. We
will ship the book as soon as we receive them. We will send you an
e-mail notification when the merchandise has actually been shipped.
If you would like us to proceed with this course, you do not need to
contact us. If we do not receive a cancellation request from you, we
will assume that you agree to the shipment delay and that you still want
the merchandise.
Thank you for shopping at Fatbrain.com.
I was shocked when on the 9th of June they sent me an email :
We are pleased to inform you that your order #1100193440 has shipped. For
your convenience, we have
provided the details of your order below
Cisco CCIE Lab Practice Kit $47.99
Shipping $35.95
>From the above it is clear for all to see that fatbrain does not want to
send the second book as the same now sells for $79.99
I live in Mumbai and the cost of shipping is exhorbitant and so fatbrain
wants me to cancel my order for the second book.
I request you friends staying in the U.S.A. to help me in this matter.
Niloufer Tamboly.
Message Posted at:
http://www.groupstudy.com/form/read.php?f=7&i=7949&t=7949
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