ditto that, i've placed several orders with them, i used to live in San
Jose near one of their stores. They have always served me well.
Brian "Sonic" Whalen
Success = Preparation + Opportunity
On Thu, 14 Jun 2001, Bob Vance wrote:
> Hmmm.
> I've been very pleased with FatBrain, where I get most of my books.
>
> -------------------------------------------------
> Tks |
> BV |
> Sr. Technical Consultant, SBM, A Gates/Arrow Co.
> Vox 770-623-3430 11455 Lakefield Dr.
> Fax 770-623-3429 Duluth, GA 30097-1511
> =================================================
>
>
>
>
>
> -----Original Message-----
> From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of
> [EMAIL PROTECTED]
> Sent: Monday, June 11, 2001 5:26 AM
> To: [EMAIL PROTECTED]
> Subject: Beware of Fatbrain [7:7949]
>
>
> Hi Friends,
> I would like to share my unfortunate experience shopping with
> fatbrain.com
> with you all. I had ordered on 18th May 2001 two books from their
> website
> www.fatbrain.com for my CCIE studies
> 1. All-in-one Cisco CCIE Lab Study Guide $ 63.99
> 2. Cisco CCIE Lab Practice Kit $47.99
> Total $ 153.88 (inclusive of Shipping $41.90)
> the first book was to be released in June so I had instructed them to
> ship
> both the books together so that I don't end up paying for shipping
> twice.
> Then on the 5th June I asked them as to why my books were not shipped as
> on
> amazon.com as well as Macgraw hill website and their own website showed
> the
> book released and ready to ship in 24hours.
> Fatbrain replied as under :
>
> Dear customer:
> I apologize for the delay
> Unfortunately, we were informed by the publisher that the release date
> for the book " All-in-One Cisco CCIE Lab Study Guide " has been moved to
> June 22nd. This is the reason why this order has not shipped yet. We
> will ship the book as soon as we receive them. We will send you an
> e-mail notification when the merchandise has actually been shipped.
>
> If you would like us to proceed with this course, you do not need to
> contact us. If we do not receive a cancellation request from you, we
> will assume that you agree to the shipment delay and that you still want
> the merchandise.
>
> Thank you for shopping at Fatbrain.com.
>
> I was shocked when on the 9th of June they sent me an email :
>
> We are pleased to inform you that your order #1100193440 has shipped.
> For
> your convenience, we have
> provided the details of your order below
> Cisco CCIE Lab Practice Kit $47.99
> Shipping $35.95
> >From the above it is clear for all to see that fatbrain does not want to
> send the second book as the same now sells for $79.99
> I live in Mumbai and the cost of shipping is exhorbitant and so fatbrain
> wants me to cancel my order for the second book.
> I request you friends staying in the U.S.A. to help me in this matter.
> Niloufer Tamboly.
Message Posted at:
http://www.groupstudy.com/form/read.php?f=7&i=8624&t=7949
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