24.65.134.40/23 of course should fall in a range of:
24.65.134.1 to 24.65.135.254
which puts your gateway out in left field someplace...... :-)
If you connect a "supported" device for testing - just a Win95/98 PC, do you
get the same IP parameters?
If you get the same stuff then "perhaps" Shaw will continue talking to you.
Did you ever have a PC on this before or is it a new circuit?
In any event, it doesn't justify the behaviour - that's the problem if there
isn't enough competition. Maybe Sympatico HSE is available in your area?
Kevin Wigle
----- Original Message -----
From: "Leigh Anne Chisholm"
To:
Sent: Tuesday, 21 August, 2001 21:18
Subject: DHCP on Ethernet interface [7:16746]
> Well, I've found the IOS that runs DHCP client, and I've found the
command.
> I've just spent the past 4 hours trying to resolve why I'm getting
> encapsulation failure messages after the DHCP Offer is made from the
service
> provider (Shaw @ Home) and have discovered the following:
>
> My IP Address: 24.65.134.40
> Subnet Mask: 255.255.254.0
> Gateway: 24.65.142.1
>
> Anyone see a problem?
>
> If you do, then you're one up on Shaw Cable's technical support. They
won't
> look at the problem because it's a Cisco router at the other end--an
> unsupported device. But the device isn't the problem--their scope
> configuration is.
>
> No, I can't get any information on who it is that I'm speaking with other
> than his name is Darren.
>
> No, I can't speak to a supervisor.
>
> And no, I can't continue talking either because I've just been hung up on.
>
> What excellent customer service. Just what exactly is technical support
> for?
>
> So if anyone out there knows anyone at Shaw, they might want to mention
> their problem to them. And no, I'm not just talking about their
> interpersonal skills.
>
> So thanks to everyone who tried to help me get this going...
>
>
> -- Leigh Anne
Message Posted at:
http://www.groupstudy.com/form/read.php?f=7&i=16752&t=16746
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