Mike- I have not, but if you find more detail on it off-line, I'd love to learn what you do to accomplish this.
I've always wanted to know how you make the IVR connect with the backend database (what's technically involved). I used to work for a leading advertising company that used Unix and Windows NT-based IVRs that worked with Dialogic Voice cards (Voice T1s connected directly to the card), and the systems used a custom "carrousel" application to run through the prompts. The application would create a text file record of all options chosen during each call, and then export or "roll" the log file out for a remote process to come retrieve the log file and parse it into a SQL DB. And with that, they generated "call count" reports. If Call Manager has a part of it that you can configure through a GUI to "link" up with a back-end Database for doing a task such as the survey stuff your talking about (which I assume would be both Voice answers and Touch-Tone responses), that would be awesome. Mark -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]]On Behalf Of Michael L. Williams Sent: Tuesday, April 23, 2002 10:55 PM To: [EMAIL PROTECTED] Subject: IVR for conducting phone surveys [7:42405] Hello all.... Has any ever used or have any information on using Call Manager and it's IVR functions to conduct phone surveys? Perhaps with an ODBC or Oracle back-end? The place I'm working uses phone surveys fairly often and wants to use them more often. But they're expensive (they pay someone for the service). Just from what I've seen, we could easily buy a full Call Manager setup with IVR functionality some servers for database and save them a TON of money and they could conduct surveys to their hearts content.... Any info is greatly appreciated.... Thanks! Mike W. Message Posted at: http://www.groupstudy.com/form/read.php?f=7&i=42413&t=42405 -------------------------------------------------- FAQ, list archives, and subscription info: http://www.groupstudy.com/list/cisco.html Report misconduct and Nondisclosure violations to [EMAIL PROTECTED]
