Hi Associate,
This is Atul from TRG and we have requirement for the
Position *ServiceNow Engineer. *I am sending the Job description to you. If
you interested than please reply me with your updated resume.
Please Share Profile [email protected]
<http://sourceinfotech.com/>
*Looking only US Citizens or Green Card Holders only*
*Position: ServiceNow Engineer*
*Location: Allendale, NJ *
*Duration: 6+ Months*
*JOB DESCRIPTION :*
*Position summary:* IS Engineer leads the planning, delivery, and support
of ServiceNow capabilities across the end client’s group. The role
encompasses managing vendors, support ecosystems, relationships with
support teams (S&S), and internal/external users. The responsibilities will
be global in nature and will require cross-functional collaboration with
various stakeholders in the IS organization. Among other things, the IS
Engineer is responsible for implementing, administering, and growing our
ServiceNow Enterprise practice.
*Essential duties & responsibilities:* (detailed description)
· Define and embed industry best practices for ServiceNow, in
collaboration with other global stakeholders (IS, Facilities, key users).
Be a trusted partner for projects, events, enhancements, and ongoing
support.
· Leverage advanced technology and liaise with vendors to deliver
innovative, cost-effective, elastic ITSM services. Be a thought leader in
bringing in best practices and technology innovations and applying
effectively change management to embed them.
· Lead resolution of major / minor incidents involving ServiceNow
as well as troubleshooting.
· Communicate and build trustful, productive relationships with all
levels of the organization as well as with other IS teams and vendors
· Manage migration process of custom development code to QA and
Production farms and validate required documentation.
· Participate as subject matter expert in architectural design,
build, and deployment.
· Define, document, and adhere to a governance model that
stabilizes and protects the environment.
· Manage reporting for auditing, usage, and performance
statistics/metrics.
· Maintain business services and Configuration Item relationships
in ServiceNow
· Perform day to day administration of ServiceNow
· Report on Metrics using ServiceNow and Performance Analytics
· Create and maintain our Service Catalog including approval
workflows
· Build reports, gauges, and home pages
· Maintain business services and Configuration Item relationships
in ServiceNow
· Perform installation and testing of vendor-provided updates and
new releases
· Work with business users to identify and refine business
requirements and workflows
· Providing ServiceNow configuration and customization assistance
including, but not limited to: screen tailoring, workflow administration,
report setup, data imports, LDAP integration, custom scripting and third
party software integrations.
· Designing, configuring and customizing new applications and
modules
· Develop UI forms, fields, notifications, workflows and JavaScript
server/client code
· Maintain LDAP integration and user configurations
· Maintain Service Level Agreement (SLA) and monitor SLA workflow
· Search, populate, and customize the Knowledge Base
· Manage minor enhancements to the system
· Manage CMDB and help drive strategy around CMDB
*Requirements*
*Education & special trainings: *Bachelor’s Degree in Computer Science,
Computer Engineering, Computer Information Systems, or equivalent is
required.
*Qualifications & experience:*
· 5 years of technical support experience
· 2 years of experience in ServiceNow System Owner
· Knowledge of LDAP/Active Directory
· Relevant IT Architecture experience
· Experience with IT Service Management, Service Desk, and Change
Management processes
· Experience in web applications, networks, protocols and email
(SMTP, POP3)
· Basic understanding of ITIL v3 methodologies
· Working knowledge of relational databases
· Excellent customer service skills and a positive attitude
· Ability to multitask and remain detail oriented
· Ability to thrive in a fast-paced environment
· Can work independently and is self-motivated
Thanks & Regards,
Atul Singh | Technical Recruiter
Technology Resource Group Inc.
1700 Park St, Unit 212, Naperville IL, 60563
Office: 408-709-1760 Ext : 9749
atul.ustrg *Y Mail*: atul.ustrg | Fax: 408-884-2409
[email protected] | www.tresourceinc.com
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Description: linkedin] <https://www.linkedin.com/pub/atul-singh/53/503/220>
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