kindly share on *[email protected] <[email protected]>*
***Cisco Voice Level 2 Engineer* 3-5 positions
Local Minneapolis candidates only –F2F required
send what you have.
6 mo+
**
*Description:*
Support the In-Scope Technology production environment by pro-actively
monitoring and quickly responding to hardware/software/network Incidents
for one or more technologies within the technical area of expertise.
Frequently collaborate with vendor/contractor partners to develop and
implement detailed design, configuration and engineering
strategies/solutions to resolve issues/Incidents while remaining focused on
security, up-time and performance. Provide troubleshooting and resolution
to routine/semi-complex Problems and perform Service Requests.
**
*Qualifications:*
·
**
Degree in Computer Science, Engineering or related field; or equivalent
work experience
·
**
* 5-7 years of experience*
· Skills focused deeply into specific Capabilities
· Strong knowledge and experience relative to products in-scope
· Strong knowledge of
**
*Lifecycle Management*
· Strong oral and written communication skills to support
documentation development and explanation to non-technical resources
· Understanding of the business being supported
·
**
* CCNP (w/ appropriate specialty) Certification or equivalent
experience*
· Vendor product training certifications
**
*Role Tasks/Expectations:*
· Through automatic systems or manual checks, detect and validate
real or potential impacts to the customer and initiate the proper
Ameriprise Service Management process.
· Monitor IPT utilization and health through the use of monitoring
tools and access to devices for IPT.
· Assist in the design and implementation of proactive monitoring
capability.
· Manage Event monitoring systems to accurately reflect events and
corresponding Incident tickets.
· Perform second line, of support, specifically for voice, carrier
and IPT service of the in-scope technology, for incidents following
Ameriprise service management processes.
· Advanced troubleshooting and analysis for In-Scope Technology.
· Provide technical escalation point for Tier 1 engineer
engagements.
· Initiate and coordinate collaborative troubleshooting sessions.
· Escalate to higher level expertise within Ameriprise or product
manufacturer (e.g. Cisco TAC).
· Troubleshoot and work with the requestor and other teams.
· Utilize application based performance capture tools for analysis
and troubleshooting.
· Pull and analyze device and server logs in an effort to triage an
Incident.
· Determine Root Cause (RCA) for business impacting Incidents.
· Create Change plans needed to perform tasks needed for Lifecycle
Management.
· Work closely with Ameriprise teams during project implementation
to provide effective Operational Readiness.
· Identify process improvements, standards and best practices.
· Creation of technical documentation and update Knowledge
Management based on new technology or new learning from old technology.
· Own individual ticket assignments in Service Now assignment
groups for the In-Scope Technology.
· Develop and use relationships with technology and business
partner individuals to enhance effectiveness in support the network on
their behalf.
--
*Best Regards,*
SAM | Technical Recruiter | http://www.emittance.net
[email protected] <[email protected]> | 469-718-7383(work) |
G-Talk:sam.professional007
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