First, great application, does about 75% of what we need, but there are a few things that would be nice to change, add, or modify.
1) First we don't use the billing module since we are already using Quickbooks. I figure out how to disable the billing module for users but some billing tabs still appear such as Billing, Payments, Billing Details, any way to make those not appear? They are not needed by our employees? 2) When creating new customers is there any way to get rid of some fields from showing up? For example, we don't really need the "Country" or "Secret Question" fields right now. Also as mention in #1 some of the billing fields as well. 3) We use the support module more as a provisioning module. Currently there is 1 level of automatic notification when a service is added. For our services we actually require several steps to take place before a service is ready for a customer. As a future it would be nice to have the application automatically forward tickets onto each group/user as a service is completed essentially creating a process flow that needs to be completed before final activation of the service. 4) We use trouble ticket express (http://www.troubleticketexpress.com/) as customer support system. Maybe in the future letting the application call into external modules would be nice. Again thanks for the application. Having used similar paid applications in the past I must give big thumbs up to the excellent work done with this application. Bret -- ------------------------------------------------------------------------- This SF.net email is sponsored by: Microsoft Defy all challenges. Microsoft(R) Visual Studio 2008. http://clk.atdmt.com/MRT/go/vse0120000070mrt/direct/01/ _______________________________________________ Citrusdb-users mailing list Citrusdb-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/citrusdb-users
