1) First we don't use the billing module since we are already using > Quickbooks. I figure out how to disable the billing module for users but > some billing tabs still appear such as Billing, Payments, Billing > Details, any way to make those not appear? They are not needed by our > employees?
In order to hide those tabs you would have to edit the footer.php file manually. There is no setting that provides a way to hide those. > 2) When creating new customers is there any way to get rid of some > fields from showing up? For example, we don't really need the "Country" > or "Secret Question" fields right now. Also as mention in #1 some of the > billing fields as well. No, those fields are pretty much part of it. You would have to edit the code to hide fields like those. > 3) We use the support module more as a provisioning module. Currently > there is 1 level of automatic notification when a service is added. For > our services we actually require several steps to take place before a > service is ready for a customer. As a future it would be nice to have > the application automatically forward tickets onto each group/user as a > service is completed essentially creating a process flow that needs to > be completed before final activation of the service. You can direct a message to someone else by click on the message's ticket number when it's shown on your listing of messages sent to you, This will open the message editor. You can then choose someone else to send the message to from the list. It's not as elegant as a nice workflow system, but it may work for now. > 4) We use trouble ticket express (http://www.troubleticketexpress.com/) > as customer support system. Maybe in the future letting the application > call into external modules would be nice. You may be able to create a module tab that would open up troubleticketexpress for that customer, if you can key the trouble ticket express URL query using something like customer's CitrusDB account number which is always available to a module using the $account_number variable. Essentially the module would be a simple redirect or iframe holding trouble ticket express. > Again thanks for the application. Having used similar paid applications > in the past I must give big thumbs up to the excellent work done with > this application. > Thanks for using CitrusDB! Paul -- The CitrusDB Project | http://www.citrusdb.org Open Source Customer Care & Billing System ------------------------------------------------------------------------- This SF.net email is sponsored by: Microsoft Defy all challenges. Microsoft(R) Visual Studio 2008. http://clk.atdmt.com/MRT/go/vse0120000070mrt/direct/01/ _______________________________________________ Citrusdb-users mailing list Citrusdb-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/citrusdb-users
