Yes, it would be nice to have the application just send out an email
when a ticket is created and/or updated so users know that they need to
log into the application for review. I was going to try to write
something in python that could be run as a cron job and would poll the
sql database every 5 minutes, but my programming skills are rather
rudimentary.
On Tue, 2008-07-15 at 21:39 -0400, Paul Yasi wrote:
> I'm not aware of anyone who has implemented a function that will email
> users with support notes. One of my coworkers asked about such a
> feature also. I guess i'm a person that wants less stuff in their
> inbox, not more, but if people want it, it may not be too difficult to
> make a function to turn it on for certain users.
>
> Paul
>
> On Mon, Jul 14, 2008 at 2:46 PM, Bret Clark <[EMAIL PROTECTED]> wrote:
> > My users are not so great with logging in to check for new support or
> > modification to a support tickets. Any plans or has anyone implemented
> > something (like an external cron job) that sends an email out when a support
> > ticket is either created or modified?
> >
> > Thanks,
> > Bret
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