"When we get support issues with any AV product, we typically say 'uninstall what you have, and put Symantec on.'"
This is becoming an increasingly unrealistic option for us. It was certainly fine in an era when few computers showed up with AV tools installed. But good work at increasing awareness of the importance of AV software means more students are arriving with pre-purchased (and pre-subscribed) software, and telling students the $100 they spent on a year's subscription isn't going to be used leads to frustration. Using the campus-purchased SAVCE is very much a last, worst option for us. --Joey ________________________________ From: Cisco Clean Access Users and Administrators [mailto:[EMAIL PROTECTED] On Behalf Of Kurt Huenemann Sent: Monday, April 14, 2008 12:51 PM To: [email protected] Subject: Re: [CLEANACCESS] Host Security Policy - deciding which clients to support Tim, We decided at Heidelberg to support this list of 4 products for the reasons shown: 1) Symantec (because we license it for everyone -- no additional cost to students) 2) AVG (because it's free -- no complaints about the cost) 3) McAfee -- because we find that many students have it (came with the computer, at least to start) 4) TrendMicro -- because we find that some students come with it Given those 4, we haven't felt obliged to support the plethora of alternatives. When we get support issues with any AV product, we typically say "uninstall what you have, and put Symantec on." Kurt Riegert, Timothy J. wrote: Are other organizations limiting the number of AV clients that they are supporting? If so, how did you go about choosing which AV clients to support? How many AV clients are you supporting? Are some AV clients leading to more headaches than others? Did you receive criticism for not supporting AV clients that were already purchased by students? Any recommendations are greatly appreciated. Kurt E. Huenemann '83 Assoc. Vice President for Information Resources Asst. Professor of Computer Science Heidelberg College 310 East Market Street Tiffin, OH 44883 Internet: [EMAIL PROTECTED] Fax: 419-448-2176 Voice: 419-448-2351 Engaging Students. Creating futures. www.heidelberg.edu
