Hi Schahzad, thanks for your question. The order of call diversion rules does matter as the first matching rule will cause the call to be diverted. However it doesn't sound like this is an ordering issue, as it sounds like no rules are matching.
Call diversion is performed by the "MMTEL application server" which is part of sprout. Are you able to reproduce the problem and share your sprout logs? The logs are produced in /var/log/sprout/sprout*.txt. By default the logging level is set to log level 2, which only includes errors and very high level events. Investigating this problem will require debug logs. To enable these change the log level to 5 by writing log_level=5 to /etc/clearwater/user_settings (creating it if it doesn't exist already), and restart sprout (using service sprout stop - monit automatically restarts it). Thanks, Alex. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Schahzad Zafar Sent: 19 October 2014 16:48 To: [email protected] Subject: [Clearwater] Sprout NoReplyTimer not working Hi list, i am trying to set up call diversion/forwarding and its working fine for Phone is unregister/unreachable and all calls. But if i setup rule for 'no answer' which is third rule top to botton on ellis, i see on sproute Rule as well as noreplytimer set to 5 seconds which i did. But after 5 seconds of call ringing, i dont see diversion in this case, i didnt find any error or log info. Has any one clue why its happening? is it sprout which has to decide for call diversion when for 5 seconds call is ringing and there is no call pickup also is ellis sequence of rules has any thing to do ( taking the rule 3 no answer rule to take rule 1) ? -- Best Regards Schahzad Z. Choudhry 0092 - 321 -9001131 _______________________________________________ Clearwater mailing list [email protected] http://lists.projectclearwater.org/listinfo/clearwater _______________________________________________ Clearwater mailing list [email protected] http://lists.projectclearwater.org/listinfo/clearwater
