Hi Ravichandra, I can't see any REGISTER attempts in the sprout_* file or the bono_* file. The log_* file shows me that there were some requests rejected with a 401/403, but the timestamp for this log is an hour earlier than the other logs you've sent me.
Can you send me the corresponding sprout_/bono_ logs with the 1600 timestamp, or just simply try registering again and send me the new debug logs? Ellie From: [email protected] [mailto:[email protected]] Sent: 09 December 2015 12:15 To: Eleanor Merry Cc: [email protected] Subject: RE: zopier soft phone not register with CW AIO Image Ellie, Please find the log file for attempt to register. Thanks Ravichandra From: Eleanor Merry [mailto:[email protected]] Sent: Tuesday, December 8, 2015 9:58 PM To: Ravichandra Babu Duddempudi (WT01 - Product Engineering Service) <[email protected]<mailto:[email protected]>> Cc: [email protected]<mailto:[email protected]> Subject: RE: zopier soft phone not register with CW AIO Image Hi Ravichandra, Can you please send me the debug Bono and Sprout logs for a registration attempt? To turn on debug logging create/edit the file /etc/clearwater/user_settings, add log_level=5 and then restart Sprout/Bono (service <sprout/bono> stop - they're automatically restarted by monit). Ellie From: [email protected]<mailto:[email protected]> [mailto:[email protected]] Sent: 08 December 2015 14:12 To: Eleanor Merry Cc: [email protected]<mailto:[email protected]> Subject: zopier soft phone not register with CW AIO Image Ellie, Please help to register zopier soft phone 1. CW AIO Image install oracle vbox 2. register zopier soft client used tcp 3. it always trying registering not reposone form server 4. please find homer log homer log Unhandled error in Deferred: Traceback (most recent call last): Failure: twisted.internet.error.ConnectionRefusedError: Connection was refused by other side: 111: Connection refused. Thanks in advance!! Regards, Ravichandra The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com<http://www.wipro.com> The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments. WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email. www.wipro.com<http://www.wipro.com>
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