Hi, I notice that your Homestead URL is ellis.nyc3.example.com. Is this really correct?
Also, can you please turn on debug logging on your Ellis? You can see how to do this at http://clearwater.readthedocs.org/en/latest/Troubleshooting_and_Recovery/index.html#ellis. Thanks, Ellie From: Rodrigo Moreira [mailto:moreir...@outlook.com] Sent: 18 February 2016 20:12 To: Eleanor Merry Cc: clearwater@lists.projectclearwater.org Subject: RE: [Ellis Error on provisioning numbers] Hi, Sure. 18-02-2016 12:00:01.655 UTC WARNING homestead.py:309: Passing SIP password in the clear over http 18-02-2016 12:00:03.048 UTC WARNING simple_httpclient.py:325: uncaught exception Traceback (most recent call last): File "/usr/share/clearwater/ellis/env/local/lib/python2.7/site-packages/tornado-2.3-py2.7.egg/tornado/simple_httpclient.py", line 323, in cleanup yield File "/usr/share/clearwater/ellis/env/local/lib/python2.7/site-packages/tornado-2.3-py2.7.egg/tornado/simple_httpclient.py", line 177, in __init__ 0, 0) gaierror: [Errno -2] Name or service not known 18-02-2016 12:00:03.275 UTC ERROR homestead.py:68: Failed to ping Homestead at http://ellis.nyc3.example.com:8889/ping. Have you configured your HOMESTEAD_URL? 18-02-2016 12:02:26.952 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 29.09ms 18-02-2016 12:03:12.847 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 25.56ms 18-02-2016 12:04:36.777 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 24.60ms 18-02-2016 12:04:57.355 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 27.60ms 18-02-2016 12:06:19.454 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 21.88ms 18-02-2016 12:07:03.050 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 18.97ms 18-02-2016 12:07:50.946 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 18.53ms 18-02-2016 12:08:50.810 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 38.71ms 18-02-2016 12:09:30.680 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 17.44ms 18-02-2016 12:10:33.273 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 24.90ms 18-02-2016 12:11:35.405 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 23.22ms 18-02-2016 12:12:36.485 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 38.60ms 18-02-2016 12:13:42.096 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 19.70ms 18-02-2016 12:14:40.905 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 22.42ms 18-02-2016 12:15:24.002 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 19.14ms 18-02-2016 12:16:46.775 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 16.85ms 18-02-2016 12:17:36.025 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 17.81ms 18-02-2016 12:18:24.653 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 14.56ms 18-02-2016 12:19:41.954 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 50.59ms 18-02-2016 12:20:01.664 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 34.94ms 18-02-2016 12:21:23.588 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 11.19ms 18-02-2016 12:22:26.289 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 17.54ms 18-02-2016 12:23:11.485 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 18.89ms 18-02-2016 12:24:15.538 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 27.40ms 18-02-2016 12:25:11.607 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 25.17ms 18-02-2016 12:26:03.068 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 22.01ms 18-02-2016 12:26:44.912 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 23.79ms 18-02-2016 12:28:09.706 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 24.60ms ^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@18-02-2016 12:39:36.430 UTC INFO main.py:115: Pr$ 18-02-2016 12:39:37.440 UTC WARNING homestead.py:309: Passing SIP password in the clear over http 18-02-2016 12:39:37.649 UTC WARNING simple_httpclient.py:325: uncaught exception Traceback (most recent call last): File "/usr/share/clearwater/ellis/env/local/lib/python2.7/site-packages/tornado-2.3-py2.7.egg/tornado/simple_httpclient.py", line 323, in cleanup yield File "/usr/share/clearwater/ellis/env/local/lib/python2.7/site-packages/tornado-2.3-py2.7.egg/tornado/simple_httpclient.py", line 177, in __init__ 18-02-2016 12:00:01.655 UTC WARNING homestead.py:309: Passing SIP password in the clear over http 18-02-2016 12:00:03.048 UTC WARNING simple_httpclient.py:325: uncaught exception Traceback (most recent call last): File "/usr/share/clearwater/ellis/env/local/lib/python2.7/site-packages/tornado-2.3-py2.7.egg/tornado/simple_httpclient.py", line 323, in cleanup yield File "/usr/share/clearwater/ellis/env/local/lib/python2.7/site-packages/tornado-2.3-py2.7.egg/tornado/simple_httpclient.py", line 177, in __init__ 0, 0) gaierror: [Errno -2] Name or service not known 18-02-2016 12:00:03.275 UTC ERROR homestead.py:68: Failed to ping Homestead at http://ellis.nyc3.example.com:8889/ping. Have you configured your HOMESTEAD_URL? 18-02-2016 12:02:26.952 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 29.09ms 18-02-2016 12:03:12.847 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 25.56ms 18-02-2016 12:04:36.777 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 24.60ms 18-02-2016 12:04:57.355 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 27.60ms 18-02-2016 12:06:19.454 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 21.88ms 18-02-2016 12:07:03.050 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 18.97ms 18-02-2016 12:07:50.946 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 18.53ms 18-02-2016 12:08:50.810 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 38.71ms 18-02-2016 12:09:30.680 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 17.44ms 18-02-2016 12:10:33.273 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 24.90ms 18-02-2016 12:11:35.405 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 23.22ms 18-02-2016 12:12:36.485 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 38.60ms 18-02-2016 12:13:42.096 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 19.70ms 18-02-2016 12:14:40.905 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 22.42ms 18-02-2016 12:15:24.002 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 19.14ms 18-02-2016 12:16:46.775 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 16.85ms 18-02-2016 12:17:36.025 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 17.81ms 18-02-2016 12:18:24.653 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 14.56ms 18-02-2016 12:19:41.954 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 50.59ms 18-02-2016 12:20:01.664 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 34.94ms 18-02-2016 12:21:23.588 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 11.19ms 18-02-2016 12:22:26.289 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 17.54ms 18-02-2016 12:23:11.485 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 18.89ms 18-02-2016 12:24:15.538 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 27.40ms 18-02-2016 12:25:11.607 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 25.17ms 18-02-2016 12:26:03.068 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 22.01ms 18-02-2016 12:26:44.912 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 23.79ms 18-02-2016 12:28:09.706 UTC INFO web.py:1447: 200 GET /ping (0.0.0.0) 24.60ms ^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@^@18-02-2016 12:39:36.430 UTC INFO main.py:115: Pr$ 18-02-2016 12:39:37.440 UTC WARNING homestead.py:309: Passing SIP password in the clear over http 18-02-2016 12:39:37.649 UTC WARNING simple_httpclient.py:325: uncaught exception Traceback (most recent call last): File "/usr/share/clearwater/ellis/env/local/lib/python2.7/site-packages/tornado-2.3-py2.7.egg/tornado/simple_httpclient.py", line 323, in cleanup yield File "/usr/share/clearwater/ellis/env/local/lib/python2.7/site-packages/tornado-2.3-py2.7.egg/tornado/simple_httpclient.py", line 177, in __init__ I'm grateful! Att., Rodrigo M. +55 (37) 9 99132 - 4539 ________________________________ From: eleanor.me...@metaswitch.com<mailto:eleanor.me...@metaswitch.com> To: moreir...@outlook.com<mailto:moreir...@outlook.com> CC: clearwater@lists.projectclearwater.org<mailto:clearwater@lists.projectclearwater.org> Subject: RE: [Ellis Error on provisioning numbers] Date: Thu, 18 Feb 2016 19:03:17 +0000 Hi, Can you please send me the Ellis logs? These are in /var/log/ellis/ellis* on your Ellis node. Thanks, Ellie From: Rodrigo Moreira [mailto:moreir...@outlook.com] Sent: 17 February 2016 22:22 To: Eleanor Merry Cc: clearwater@lists.projectclearwater.org<mailto:clearwater@lists.projectclearwater.org> Subject: [Ellis Error on provisioning numbers] Hi, I would like yours help, I have problem in the number of provisioning for the new user. After entering Ellis service on port 80 and request the registration of a new user, I is reported the following error: 'Failed to update the server (see detailed diagnostics in console developer). Please refresh the page' Already deleted the records in the tables Ellis data base. Usually this problem is solved that way, it is reasonable to reinstall Ellis? Since I am already grateful. Att., Rodrigo M. +55 (37) 9 99132 - 4539
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