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| Looking at the headers of the ones that have arrrived | show no delays of more than a few seconds except | in the internal server at the other end where it is | sometimes as much as 12 minutes. | Could this indicate a problem at their end and | is there anything else I can do to track the problem? | The mails are not bouncing they just get dropped somewhere.
Email is not guarenteed to be delivered as soon as possible; there could be delays for virus or spam scanning, for instance. It's even possible that their clocks could be off by that much. I did a quick look through my inbox, and noted some longer delays in an email from Germany.
The dropped emails are more of a problem. It could be an overworked server on their end, or a misconfigured one. Mention the dropped emails and long delays to your contact, and see if an administrator over there can resolve the problem. If that doesn't work, you could try asking your contacts for an address that isn't handled by that server.
HJ Hornbeck
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