Just read a Gartner report that answers some of my question. It goes
into detail the metrics that need to be considered to determine your
company/industry staffing levels, etc.... But this is what I was
interested in knowing:
Gartner (March 2007)
Typical Staffing Ratio Ranges. 1 FTE can support...
Service desk - 280-480 users
Desktop L2 - 100-250 PC's
Desktop L3 - 500-1000 PC's
Windows server 15-75 servers
Unix Server 10-50 servers
Anyone else want to throw their numbers out to the list?
________________________________
From: Magnuson, Sig
Sent: Tuesday, July 08, 2008 3:41 PM
To: 'CLUG General'
Subject: Optimal employee to server/device ratio
Just wondering what employee to server/device ratio's others have. I
have heard that the optimal employee to server ratio is 1 admin to 15
servers. Not sure if this is still accurate today or not. I know that
automation (deployments/patching/monitoring) plays a role in this as
well as job responsibilities (operations work, project work, or both)
A previous employer was 1 admin to ~70 devices (including storage, unix
server, linux server, backups, limited automation (automated OS
deployments), and both operations/project work) (3 admins total)
Overall health of the env on a scale of 1 to 5 with 1 being best I
would say was a 4.
What did occur was mainly project work and break/fix operations
Another employer was 1 admin to ~60 devices (including storage, unix
server, linux server, no automation, and both operations/project work)
(3 admins total)
Overall health of the env on a scale of 1 to 5 with 1 being best I
would say was a 4.
What did occur was mainly project work and break/fix operations
What is your company like?
What would you say is an ideal number?
I hear this book has some guidelines/formula for determining staffing.
http://www.amazon.com/Practice-System-Network-Administration/dp/02017027
11
looking forward to the responses.
sig
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