[CML] Norvartis ? & lay opinions

[hbcmommag]

do many of you have trouble with timely shipping from Novartis??   we have had several problems....1.  the initial shipment just about every month is 5 days worth of Gleevec.  Dh Terry is currently taking only 6 - 100mg pills...so they send 30 pills....gone in 5 days   2.  we have had trouble connecting with Norvartis because they call & leave a msg at dh's work number, since we don't have a home phone.....it takes a couple to 4 days before we get msg & then get it returned, etc.   3.  we requested that Norvartis ship to dh's oncologist office rather than home in order to speed up process, especially since they keep under-shipping the amount needed   the opinion I need........    these mishaps are preventing dh from taking Gleevec every single day of every single month.  one thing this group made clear to us is to not miss taking a daily dose due to building resistance to the drug.   anyway, is all of this serious enough to talk to a Norvartis customer service person about???  I know that the past several times that Norvartis short-shipped, the pharmacy would say that our Doc just needed to call in & request more medicine....which of course, would delay another couple to several days of shipping by the time the doc office would return our call & then when they found the time to call into Norvartis.   thanks   Lora New! Sign up for local CML support group meetings in your local community at http://cml.meetup.com Apply for Commercial Real Estate loans online and submit your deal to dozens of hungry lenders in just minutes. Loan programs for all types of business and commercial real estate. Apply anytime at http://realestatezoo.com CML (Chronic Myelogenous Leukemia Support List) --------------------------------- Part Of CMLHope.Com An International Community Of CML Patients For more information: http://cmlhope.com Post Message: cml@yahoogroups.com Subscribe:  [EMAIL PROTECTED] Unsubscribe:  [EMAIL PROTECTED] Change To No Mail/Web: [EMAIL PROTECTED] Change To Digest: [EMAIL PROTECTED] Change To Email: [EMAIL PROTECTED] List Help: [EMAIL PROTECTED]  CML Group Web Site http://groups.yahoo.com/group/CML YAHOO! GROUPS LINKS  Visit your group "CML" on the web.    To unsubscribe from this group, send an email to:  [EMAIL PROTECTED]    Your use of Yahoo! Groups is subject to the Yahoo! Terms of Service.