On 2/11/10 10:55 AM, Walker, David wrote:
Thanks to everyone who responded. The comments have been very helpful!
Is anyone using RT? [1]
We do. The person implementing the change starts by adding [Change] in
their subject header...
Also, I'm curious how many academic libraries are following a formal change
management process?
The state of IL requires this (given our penchant for getting in the
news please suppress your guffaws! :-))
By that, I mean: Do you maintain a strict separation between developers and
operations staff (the people who put the changes into production)? And do you
have something like a Change Advisory Board that reviews changes before they
can be put into production?
We don't have a large enough team of people to separate devs. and ops.
but we've made it a formal process that is well documented and vetted
with a review process.
Just as background to these questions:
We've been asked to come-up with a change management procedure/system for a variety of
academic technology groups here that have not previously had such (at least nothing
formal). But find the process that the "business" (i.e., PeopleSoft ) folks
here follow to be a bit too elaborate for our purposes. They use Remedy.
Yeah we had the 2 Bob's come in to tell us about the TPS reporting etc.,
so I feel you pain although I think in the long run the State of IL will
be the winner. I just have to remember to add that cover letter. :-)
./fxk
[1] http://bestpractical.com/rt
==================
David Walker
Library Web Services Manager
California State University
http://xerxes.calstate.edu
________________________________________
From: Code for Libraries [code4...@listserv.nd.edu] On Behalf Of Mark A.
Matienzo [m...@matienzo.org]
Sent: Thursday, February 11, 2010 5:47 AM
To: CODE4LIB@LISTSERV.ND.EDU
Subject: Re: [CODE4LIB] change management system
I'm inclined to say that any sort of tracking software could be used
for this - it's mostly an issue of creating sticking with policy
decisions about what the various workflow states are, how things
become triaged, etc. I believe if you define that up front, you could
find Trac or any other tracking/issue system adaptable to what you
want to do.
Mark A. Matienzo
Digital Archivist, Manuscripts and Archives
Yale University Library
