Hi Riley, GLPI looks cool, and I've heard of it. My particular need was less about tools and more for training and information on how to manage a web development and software engineering team, so the Leading Snowflakes book will be a perfect fit (I think).
Thanks, Mike ------------------------------------------------------------------- Mike Hagedon Web Development Work Team Leader User Experience Department University of Arizona Libraries mhage...@email.arizona.edu ------------------------------------------------------------------- -----Original Message----- From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of Riley Childs Sent: Thursday, July 03, 2014 12:20 PM To: CODE4LIB@LISTSERV.ND.EDU Subject: Re: [CODE4LIB] Recommendations for IT Department Management Resouces GLPI and Spiceworks I use GLPI to manage software licenses, assets, documentation. Spiceworks is used for network monitoring, device management, and the obligatory help desk. Spiceworks also has a great community that has helped me out. Spiceworks.com http://www.glpi-project.org/?lang=en Riley Childs Student Asst. Head of IT Services Charlotte United Christian Academy (704) 497-2086 RileyChilds.net Sent from my Windows Phone, please excuse mistakes -----Original Message----- From: "Hagedon, Mike - (mhagedon)" <mhage...@email.arizona.edu> Sent: 7/3/2014 2:49 PM To: "CODE4LIB@LISTSERV.ND.EDU" <CODE4LIB@LISTSERV.ND.EDU> Subject: Re: [CODE4LIB] Recommendations for IT Department Management Resouces Code4Lib is awesome. I probably wouldn't have thought to ask Mike's question here, but I just bought Leading Snowflakes because of Francis' answer. Thanks! Mike -----Original Message----- From: Code for Libraries [mailto:CODE4LIB@LISTSERV.ND.EDU] On Behalf Of Francis Kayiwa Sent: Friday, May 02, 2014 5:35 AM To: CODE4LIB@LISTSERV.ND.EDU Subject: Re: [CODE4LIB] Recommendations for IT Department Management Resouces -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On 5/2/2014 8:25 AM, Michael Beccaria wrote: > I'm looking for resources on managing IT departments and > infrastructure in an academic environment. Resources that go over high > level organization stuff like essential job roles, policies, standard > operating procedures, etc.? Anyone know of any good resources out > there that they consider useful or essential? I quite enjoyed reading this book -it comes with video packages etc.,- and I wish it on all my past and future managers. ;-) http://leadingsnowflakes.com/ Cheers, ./fxk - -- Sent from a computer using a keyboard and software. -----BEGIN PGP SIGNATURE----- Version: GnuPG v2.0.22 (MingW32) Comment: Using GnuPG with Thunderbird - http://www.enigmail.net/ iQEcBAEBAgAGBQJTY5DvAAoJEOptrq/fXk6MxEUH/1vphJKTUegBG3VTims0FFYD FHtlPK2i/venSKOpcmCxwQESCiDPgLO4oiUeXe6MecjaxdGEWv00GHoDASfmhTTQ pKpFRGHo3kLM80ZdaeuHFfk/EO+N/sb8KGAohStaul9ZJvYUtiL0ItnaZsg4fMbv qu/wpEG/9+gJYZho8WFUe5jSc4yDOPiVdo74f0OkyNaNFhjFwz8147WpqoveAnuS Qsf1LkaTSJgkcoAfENARrw5nKCnj8dZQXYbxq/hBD6h/FvbduyOn8+M5seL6Wsco YwNcLNuSKFcp+aV+QE/jIshhdIBiZG/qfEaZbWUCb5uwpnlSs8+/3iG5hK45Uz8= =/Gwp -----END PGP SIGNATURE-----
