Jeff,
Here at UC Irvine Libraries in California, we are using a free software package
called Program-O (http://www.program-o.com/). One of our research librarians
works with one of our programmer/analysts to install, develop, customize and
maintain our chatbot (http://www.lib.uci.edu/antswers). You can find more
information about our efforts here on our eScholarship page
(http://escholarship.org/uc/uci_libs_antswers), where you'll also find contact
information if you have any additional questions about our implementation.
--
Mark Vega
Programmer/Analyst
University of California, Irvine Libraries - Web Services
veg...@uci.edu
949.824.9872
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