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https://issues.apache.org/jira/browse/AIRFLOW-5228?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=16908508#comment-16908508
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Kamil Bregula commented on AIRFLOW-5228:
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{quote}> a) Can you guide me for getting the support statement?{quote}
Technical support is provided by external companies. I'm work on Polidea
Company and my work is associated with resolving ticket for integration with
Google Cloud Platform.
I invite you to contact:
https://www.polidea.com/services/cloud-computing
{quote}> b) SLAs, response times for the jiras ?{quote}
There are no SLAs for Jira public ticket. You must contact external company
that will provide you with technical support.
{quote}> c) other Support Level Agreements?{quote}
N/A
{quote}> d) when a version considered end-of-life & retired?{quote}
Airflow does not have the LTS version. We recommend upgrading to the latest
version that includes the latest patches.
{quote}> e) Is support provided with Cloud services like google composer?
{quote}
Cloud Composer is a service that facilitates application deployment and
management. Use of this service is not eligible for technical support
Support is provided by Google Proffessional Service (consulting) and Google
Support
https://cloud.google.com/consulting/
https://cloud.google.com/support/
{quote}f) For bug fixes patches are provided ? How can we patch the bug
fixes?{quote}
All patches are available in the repository.
Feel free to send/take changes directly to/from apache/airflow repo.
https://github.com/apache/airflow/blob/master/CONTRIBUTING.md
{quote}> g) Can you provide any community forums or groups which are open for
discussions on Airflow?{quote}
Community have a Slack channel and user/dev mailing list. Contact to my company
is possible via the email address: [email protected]
> support statements for Airflow
> -------------------------------
>
> Key: AIRFLOW-5228
> URL: https://issues.apache.org/jira/browse/AIRFLOW-5228
> Project: Apache Airflow
> Issue Type: Task
> Components: scheduler
> Affects Versions: 1.10.3
> Reporter: Ramkumar
> Priority: Major
>
> Hallo I am working on an Airflow POC. I understand Airflow is an Open source
> project and i am able to create Jiras.
> However my customer want to get the support statements for Airflow.
> a) Can you guide me for getting the support statement?
> b) SLAs, response times for the jiras ?
> c) other Support Level Agreements?
> d) when a version considered end-of-life & retired?
> e) Is support provided with Cloud services like google composer ?
> f) For bug fixes patches are provided ? How can we patch the bug fixes?
> g) Can you provide any community forums or groups which are open for
> discussions on Airflow?
>
>
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