kiranchavala commented on issue #7585:
URL: https://github.com/apache/cloudstack/issues/7585#issuecomment-1576213065

   @thorzinaung 
   
   I am not able to reproduce the issue in my lab after typing the password 
incorrectly 3 times
   
   What type of role you assigned for (angyekyaw) when creating the account ?
   
   Is ur system linked to any LDAP integration ?
   
   
   <img width="518" alt="Screenshot 2023-06-05 at 12 51 43 PM" 
src="https://github.com/apache/cloudstack/assets/1401014/d1d110ee-3694-46c9-aee8-6abe41b7f7a6";>
   
   
   Can you login as Admin user > Account > View Users  Check the status of the 
user
   
   
   <img width="1181" alt="Screenshot 2023-06-05 at 12 56 49 PM" 
src="https://github.com/apache/cloudstack/assets/1401014/39b6ef8e-36ff-48a1-a82b-faad2c53cc6a";>
   
   <img width="503" alt="Screenshot 2023-06-05 at 12 57 02 PM" 
src="https://github.com/apache/cloudstack/assets/1401014/6afbf53a-07c5-4d66-b56a-4599b858bc1b";>
   
   
   You can try the enable user api call 
   
   https://cloudstack.apache.org/api/apidocs-4.18/apis/enableUser.html
   
   
   
   


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