meisammaleki commented on issue #8111:
URL: https://github.com/apache/cloudstack/issues/8111#issuecomment-1767678501
##### ISSUE TYPE
* Other
##### COMPONENT NAME
<!--
API request from whmcs server to cloudstack 4.17.2
~~~
~~~
##### CLOUDSTACK VERSION
<!--
4.17.2
##### OS / ENVIRONMENT
Centos 7
##### SUMMARY
we got error for some users when they want to see their panel. they got
"please conntact with your system administrator". i have
##### STEPS TO REPRODUCE
I have examined the logs on the WHMCS side, and the output is as follows :
##### EXPECTED RESULTS
this is response for a customer without problem :
request :
https://0.0.0.0:8443/client/api?templatefilter=featured&id=e82e822c-7bf3-4583-99d8-eed1d8424f28&command=listTemplates&apiKey=WUn_XCedTgkgsdofoJOwjfPCnqk-WJEAIvBVOdbVzMtL_7KgY3qKFORijVOQ7is3IHRyKVjaBuAn1cw&signatureversion=3&expires=2023-10-16T17%3A18%3A42%2B0330&response=json&signature=n3EvTVy0p64heEc%3D
response :
{"listtemplatesresponse":{"count":8,"template":[{"id":"e82e822c-7bf3-4583-99d8-eed1d8424f28","name":"Ubuntu
16.04","displaytext":"Ubuntu
16.04","ispublic":true,"created":"2018-07-04T18:46:49+0430","isready":true,"passwordenabled":true,"format":"OVA","isfeatured":true,"crossZones":false,"ostypeid":"3785e498-8be6-11e7-90f0-005056a86dbb","ostypename":"Ubuntu
16.04
(64-bit)","account":"","zoneid":"-fa65-4a30loh0b0-67fba098cc5c","zonename":"jfljfk","size":42949672960,"physicalsize":1928637952,"templatetype":"USER","hypervisor":"VMware","domain":"ROOT","domainid":"68c392a86djio","isextractable":false,"sourcetemplateid":"9b1b9489-837b-47b3-8453-8c4df12c7e25","details":{"dataDiskController":"lsisas1068","nicAdapter":"Vmxnet3","username":"root","rootDiskController":"lsisas1068"},"downloaddetails":[{"downloadState":"DOWNLOADED","datastore":"AF-CLD-SCST01","downloadPercent":"100"}],"bits":0,"sshkeyenabled":false,"isdynamicallyscalable":true,"directdownload":false,"deployasis":false,"childtem
plates":[],"requireshvm":true,"tags":[],"hasannotations":false},{"id":"e82e822c-7jfdjygflgjhgljgd8-eed1djif","name":"Ubuntu
16.04","displaytext":"Ubuntu
16.04","ispublic":true,"created":"2023-07-30T23:36:08+0330","isready":true,"passwordenabled":true,"format":"OVA","isfeatured":true,"crossZones":false,"ostypeid":"3785e498-8be6-11e7-90f0-005056a86dbb","ostypename":"Ubuntu
16.04
(64-bit)","account":"a.eskandari","size":42949672960,"physicalsize":1928637952,"templatetype":"USER","hypervisor":"VMware","domain":"ROOT","domainid":"65646on925-8be4-11e7-90f0-fkjdwpg","isextractable":false,"sourcetemplateid":"-837b-47b3-8453-8c4df12c7e25","details":{"dataDiskController":"lsisas1068","nicAdapter":"Vmxnet3","username":"root","rootDiskController":"lsisas1068"},"downloaddetails":[{"downloadState":"DOWNLOADED","datastore":"CLD-SCST01","downloadPercent":"100"}],"bits":0,"sshkeyenabled":false,"isdynamicallyscalable":true,"directdownload":false,"deployasis":false,"childtemplates":[],"requireshvm":tr
ue,"tags":[],"hasannotations":false}]}}
~~~
~~~
for some users we got this response for same request :
{"listtemplatesresponse":{"uuidList":[],"errorcode":530,"cserrorcode":9999,"errortext":"Internal
error executing command, please contact your system administrator"}}<!-- What
actually happened? -->
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