kiranchavala opened a new issue, #13798: URL: https://github.com/apache/cloudstack/issues/13798
### problem The long description of your problem ### versions ACS 4.22 Xenserver 8.4 ### The steps to reproduce the bug 1. Have a cloudstack environment with xenserver 8.4 hypervisor 2. Deploy a vm with default centos template CentOS 5.6(64-bit) no GUI (XenServer) http://download.cloudstack.org/templates/builtin/centos56-x86_64.vhd.bz2 3. Deployment fails with the following exception Logs ``` 2026-08-05 07:28:21,240 DEBUG [c.c.h.x.r.w.x.CitrixStartCommandWrapper] (DirectAgent-71:[ctx-79a585c0]) (logid:5a107745) 1. The VM i-2-63-VM is in Starting state. 2026-08-05 07:28:21,242 WARN [c.c.h.x.r.w.x.CitrixStartCommandWrapper] (DirectAgent-71:[ctx-79a585c0]) (logid:5a107745) Catch Exception: class com.cloud.utils.exception.CloudRuntimeException due to com.cloud.utils.exception.CloudRuntimeException: Cannot find Template CentOS 7 on XenServer host com.cloud.utils.exception.CloudRuntimeException: Cannot find Template CentOS 7 on XenServer host at com.cloud.hypervisor.xenserver.resource.CitrixResourceBase.createVmFromTemplate(CitrixResourceBase.java:1300) at com.cloud.hypervisor.xenserver.resource.wrapper.xenbase.CitrixStartCommandWrapper.execute(CitrixStartCommandWrapper.java:93) at com.cloud.hypervisor.xenserver.resource.wrapper.xenbase.CitrixStartCommandWrapper.execute(CitrixStartCommandWrapper.java:57) at com.cloud.hypervisor.xenserver.resource.wrapper.xenbase.CitrixRequestWrapper.execute(CitrixRequestWrapper.java:122) at com.cloud.hypervisor.xenserver.resource.CitrixResourceBase.executeRequest(CitrixResourceBase.java:1780) at com.cloud.agent.manager.DirectAgentAttache$Task.runInContext(DirectAgentAttache.java:306) at org.apache.cloudstack.managed.context.ManagedContextRunnable$1.run(ManagedContextRunnable.java:49) at org.apache.cloudstack.managed.context.impl.DefaultManagedContext$1.call(DefaultManagedContext.java:56) at org.apache.cloudstack.managed.context.impl.DefaultManagedContext.callWithContext(DefaultManagedContext.java:103) at org.apache.cloudstack.managed.context.impl.DefaultManagedContext.runWithContext(DefaultManagedContext.java:53) at org.apache.cloudstack.managed.context.ManagedContextRunnable.run(ManagedContextRunnable.java:46) at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:539) at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264) at java.base/java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:304) at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136) at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635) at java.base/java.lang.Thread.run(Thread.java:840) 2026-08-05 07:28:21,242 WARN [c.c.h.x.r.Xenserver84Resource] (DirectAgent-71:[ctx-79a585c0]) (logid:5a107745) Unable to start i-2-63-VM due to com.cloud.utils.exception.CloudRuntimeException: Cannot find Template CentOS 7 on XenServer host at com.cloud.hypervisor.xenserver.resource.CitrixResourceBase.createVmFromTemplate(CitrixResourceBase.java:1300) at com.cloud.hypervisor.xenserver.resource.wrapper.xenbase.CitrixStartCommandWrapper.execute(CitrixStartCommandWrapper.java:93) at com.cloud.hypervisor.xenserver.resource.wrapper.xenbase.CitrixStartCommandWrapper.execute(CitrixStartCommandWrapper.java:57) at com.cloud.hypervisor.xenserver.resource.wrapper.xenbase.CitrixRequestWrapper.execute(CitrixRequestWrapper.java:122) at com.cloud.hypervisor.xenserver.resource.CitrixResourceBase.executeRequest(CitrixResourceBase.java:1780) at com.cloud.agent.manager.DirectAgentAttache$Task.runInContext(DirectAgentAttache.java:306) at org.apache.cloudstack.managed.context.ManagedContextRunnable$1.run(ManagedContextRunnable.java:49) at org.apache.cloudstack.managed.context.impl.DefaultManagedContext$1.call(DefaultManagedContext.java:56) at org.apache.cloudstack.managed.context.impl.DefaultManagedContext.callWithContext(DefaultManagedContext.java:103) at org.apache.cloudstack.managed.context.impl.DefaultManagedContext.runWithContext(DefaultManagedContext.java:53) at org.apache.cloudstack.managed.context.ManagedContextRunnable.run(ManagedContextRunnable.java:46) at java.base/java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:539) at java.base/java.util.concurrent.FutureTask.run(FutureTask.java:264) at java.base/java.util.concurrent.ScheduledThreadPoolExecutor$ScheduledFutureTask.run(ScheduledThreadPoolExecutor.java:304) at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1136) at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:635) at java.base/java.lang.Thread.run(Thread.java:840) ``` 4. Xenceter 8.4 says Centos 7 is deprecated <img width="1011" height="578" alt="Image" src="https://github.com/user-attachments/assets/7476d2ba-3caa-4df3-a9f1-7a4ba876dbc2"; /> ### What to do about it? Cloudstack should map the correct guest os in case the host is xenserver 8.4 or go about replacing the templated with a newer version https://github.com/apache/cloudstack/discussions/13797 -- This is an automated message from the Apache Git Service. To respond to the message, please log on to GitHub and use the URL above to go to the specific comment. To unsubscribe, e-mail: [email protected] For queries about this service, please contact Infrastructure at: [email protected]
