github-actions[bot] commented on issue #13375:
URL: https://github.com/apache/cloudstack/issues/13375#issuecomment-5346147354

   ## 🎯 Triage report
   
   Downloading (extracting) a volume snapshot on VMware fails with `Unable to 
create a link for entity ... Failed to download`, thrown from 
`CloudStackImageStoreDriverImpl.createEntityExtractUrl` via 
`SnapshotManagerImpl.extractSnapshot`. No steps-to-reproduce list was filled 
in, but a full stack trace is provided.
   
   ### 📊 Assessment
   
   | Dimension | Value | Reasoning |
   |---|---|---|
   | **Type** | type:bug | Documented user-facing feature (snapshot extraction) 
fails with a clear stack trace. |
   | **Component** | component:vmware, component:secondary-storage | Failure 
occurs in the secondary/image-store extract-URL creation path on a 
VMware-hosted snapshot. |
   | **Severity** | Severity:Major | Core feature (snapshot 
download/extraction) is completely broken on this hypervisor, though it doesn't 
affect other operations. |
   | **Labels** | type:bug, component:vmware, component:secondary-storage, 
Severity:Major | See above |
   | **Coding agent** | Needs more info | Stack trace shows the failure point 
but not the root cause (e.g., SSVM connectivity, missing file on secondary 
storage, permissions); needs reproduction/log analysis on the SSVM side before 
a fix can be scoped. |
   
   <details><summary>💡 Notes and suggestions</summary>
   
   - No similar existing issues were found in a quick search.
   - Suggest checking the SSVM logs at the time of the failed request for the 
underlying reason `createEntityExtractUrl`/`ImageStoreImpl` failed to create 
the link (e.g., missing snapshot file at the given path, SSVM not reachable, or 
an NFS/datastore permission issue).
   
   </details>
   
   
   
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