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https://issues.apache.org/jira/browse/OPENMEETINGS-2340?page=com.atlassian.jira.plugin.system.issuetabpanels:comment-tabpanel&focusedCommentId=17098904#comment-17098904
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Alex commented on OPENMEETINGS-2340:
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Yes, the problem was an unconfigured TURN. I used the instruction 
https://cwiki.apache.org/confluence/display/OPENMEETINGS/Tutorials+for+installing+OpenMeetings+and+Tools?preview=%2F27838216%2F152111934%2FInstallation+SSL+certificates+and+Coturneetings+
 + 5.0.0-M4 + on + Ubuntu + 18.04.pdf
Configured on Centos 7
Thank you, the question can be closed.

> Media server connection for user firstname lastname is failed, will try to 
> re-connect
> -------------------------------------------------------------------------------------
>
>                 Key: OPENMEETINGS-2340
>                 URL: https://issues.apache.org/jira/browse/OPENMEETINGS-2340
>             Project: Openmeetings
>          Issue Type: Bug
>          Components: Audio/Video
>    Affects Versions: 5.0.0-M4
>         Environment: Centos 7 (x64). Openmeetings installed according to the 
> instructions 
> https://cwiki.apache.org/confluence/display/OPENMEETINGS/Tutorials+for+installing+OpenMeetings+and+Tools?preview=/27838216/148648452/Installation%20OpenMeetings%205.0.0-M4%20on%
>  20Centos% 207.pdf
>            Reporter: Alex
>            Assignee: Maxim Solodovnik
>            Priority: Major
>              Labels: RedHat
>         Attachments: Error_Message.jpg, Log_of_Flip_Flop.jpg
>
>
> Periodically disappears and again there is a connection with the media server 
> (KMS)



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