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https://issues.apache.org/jira/browse/OPENMEETINGS-2415?page=com.atlassian.jira.plugin.system.issuetabpanels:all-tabpanel
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Maxim Solodovnik resolved OPENMEETINGS-2415.
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Fix Version/s: (was: 5.0.0-M4)
Resolution: Information Provided
Hello [~riswan],
most probably your KMS and/or TURN are blocked
please ensure
# KMS ports are open to the Internet
# KMS URL and credentials are specified in applicationContext.xml
here are some tutorials
https://cwiki.apache.org/confluence/display/OPENMEETINGS/Tutorials+for+installing+OpenMeetings+and+Tools
I would recommend to ask questions on user@ mailing list:
https://openmeetings.apache.org/mailing-lists.html (you have to subscribe first)
> Error "media server connection for user firstname and lastname failed, will
> try to re-connect"
> ------------------------------------------------------------------------------------------------
>
> Key: OPENMEETINGS-2415
> URL: https://issues.apache.org/jira/browse/OPENMEETINGS-2415
> Project: Openmeetings
> Issue Type: Bug
> Components: Audio/Video
> Affects Versions: 5.0.0-M4
> Reporter: riswan
> Assignee: Maxim Solodovnik
> Priority: Major
>
> I am getting Error "*media server connection for user firstname and lastname
> failed.will try to re-connect*" . I have configured Turn server also but
> still i am getting this error. Because of this error my video disconnecting
> and reconnecting every 30 seconds once. I have installed openmeetings
> 5.0.0-M4 on Ubuntu 18.0.4.
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