Dear Afrinic,

As a followup question - can AFRINIC please explain to me how the status page 
is showing all operational - when in fact - both web and whois servers were 
offline and down.

This is EXTREMELY concerning - since it means that not only do we have things 
down that are critical to this community - but the page that is meant to tell 
us if there is a problem - is malfunctioning to report no errors.

Andrew


From: Andrew Alston <[email protected]>
Sent: 05 February 2019 09:53
To: General Discussions of AFRINIC <[email protected]>
Cc: [email protected]; [email protected]
Subject: [Community-Discuss] AfriNIC whois servers down
Importance: High

Hi AfriNIC Community,

I am deliberately posting this to the community mailing list - since this issue 
affects *everyone* and is not a isolated issue that I will send via a normal 
ticket (though I have copied in AfriNIC support as well)

I noticed this morning that AFRINIC whois servers are not responding - and we 
are getting timeouts to these servers.  My first thought was that this may be 
some kinda issue from our side (routing or something), but have since verified 
this with 4 other unrelated providers - all seeing the same issue.

Now - I understand maintenance - and I understand outages - however - whois 
servers are actually a pretty critical piece of infrastructure - so I have 
three questions


  1.  When will this be fixed
  2.  Why was this community not informed of an outage to these servers the 
moment it happened
  3.  What are the redundancies in place for these servers considering that 
amongst other things - the route object database is accessed via this mechanism 
- which makes this critical to generation of filters and other such things - 
and I notice that both servers sit on a single subnet - that almost certainly 
sits in the same geographic location.
  4.  Considering that this community puts enough emphasis on whois data to 
restrict RDNS to subnets that are not assigned (and hence in whois) - it is 
incumbent on AFRINIC to keep these servers functional!

I look forward to prompt answers

Andrew

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