Dear AFRINIC Community,
Dear Andrew, Thank you for your email and for sharing your concern to the AFRINIC community. On behalf of AFRINIC NOC team, allow me to provide some answers to your concern. First of all, I want to announce that Afrinic WHOIS query service is back online since 08:32am UTC today (05/02/2019). However, we still monitor the service to ensure that it is fully stable before updating it as resolved on https://status.afrinic.net/. We apologize for the inconvenience caused and for not updating AFRINIC Status page at the time it happens. We acknowledge failure on our Incident monitoring and reporting process, and necessary measures are ongoing to improve on that and for this to not happen in the future. Please rest assure that AFRINIC team is taking our Community concerns very seriously. As a matter of fact, AFRINIC CEO, Alan Barrett made it a priority to aggressively tackle the issues of redundancy and reliability via system refresh and replacements. All resources have been mobilized for AFRINIC team to provide a more reliable and resilient service to our community. Once again, we thank you for your email and we welcome any feedback or suggestion to the AFRINIC NOC team via our email noc[at]afrinic[dot]net. Regards, -- _______________________________________________________________ Cedrick Adrien Mbeyet Infrastructure Unit Manager, AFRINIC Ltd. t: +230 403 5100 / 403 5115 | f: +230 466 6758 | tt: @afrinic | w: www.afrinic.net facebook.com/afrinic | flickr.com/afrinic | youtube.com/afrinicmedia ______________________________________________________ On 05/02/2019 10:53, Andrew Alston wrote: > > Hi AfriNIC Community, > > > > I am deliberately posting this to the community mailing list – since > this issue affects **everyone** and is not a isolated issue that I > will send via a normal ticket (though I have copied in AfriNIC support > as well) > > > > I noticed this morning that AFRINIC whois servers are not responding – > and we are getting timeouts to these servers. My first thought was > that this may be some kinda issue from our side (routing or > something), but have since verified this with 4 other unrelated > providers – all seeing the same issue. > > > > Now – I understand maintenance – and I understand outages – however – > whois servers are actually a pretty critical piece of infrastructure – > so I have three questions > > > > 1. When will this be fixed > 2. Why was this community not informed of an outage to these servers > the moment it happened > 3. What are the redundancies in place for these servers considering > that amongst other things – the route object database is accessed > via this mechanism – which makes this critical to generation of > filters and other such things – and I notice that both servers sit > on a single subnet – that almost certainly sits in the same > geographic location. > 4. Considering that this community puts enough emphasis on whois data > to restrict RDNS to subnets that are not assigned (and hence in > whois) – it is incumbent on AFRINIC to keep these servers functional! > > > > I look forward to prompt answers > > > > Andrew > > > > > _______________________________________________ > Community-Discuss mailing list > [email protected] > https://lists.afrinic.net/mailman/listinfo/community-discuss
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