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Hi Michele
this law is valid in Italy / EU union.
For this reason if you buy your FR from a reseller, as for example
Pulster, you receive 2 years warranty.
But if you buy from U.S. like from the OM shop, you must to follow US
laws about warranty.
Best regards
Michele Renda
Michele Manzato wrote:
> According to Italian/European Union law:
>
> 1) the customer can return the package within 14 days from the receipt of the
> good bought on-line. No matter if it's perfectly working or if it is DOA.
> This is not yet a warranty, it applies to goods that were bought by
> corrispondence or on-line where the customer cannot check the good on the
> spot. Actually, I don't know to which extent this applies to goods bought
> on-line outside from Italy, this likely depends on bi-lateral agreements
> between countries.
>
> 2) if, within 6 months from the purchase, the good shows malfunctions, it is
> automatically presumed that the good was already defective. The reseller must
> reimburse, repair or substitute the good. Note that this responsibility is on
> the *reseller*, not on the producer, in case they are different.
>
> 3) if, within 2 years from the purchase, the good shows malfunctions, then it
> is up to the customer to prove that the good was already defective and that
> the malfunction isn't the result of wearing or improper usage. Again, if the
> good is actually defective, the reseller must reimburse, repair or substitute
> the good.
>
> After 2 years have passed the legal warranty expires. The producer/reseller
> can optionally offer a longer or enhanced "commercial" warranty (3 years or
> more, 24hrs substitution, etc), but this does not replace the minimum legal
> warranty.
>
> EU directives talk about "conformity". A defect is found whenever the device
> fails to conform:
> - to existing norms and laws that are applicable to the device ("900MHz EM
> radiation from antenna must not be greater than X"...). Failing to comply to
> norms/legislation may even result in the product being retired from the
> market.
> - to what has been declared by the producer ("SD and GPS work well together",
> "It can make phone calls", "It can receive SMS"...)
>
> See also:
> http://www.cedarrapids.org/_includes/fileblob.asp?I=16&table=content&ext=pdf
>
> Michele
>
> -----Messaggio originale-----
> Da: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Per conto di steve
> Inviato: lunedì 4 agosto 2008 23.50
> A: [EMAIL PROTECTED]; 'List for Openmoko community discussion'
> Cc: [EMAIL PROTECTED]; 'Michael Shiloh'
> Oggetto: RE: Third request: what *is* the warranty on the Freerunner?
>
> The warrenty on our web shop is 14 days for DOA.
>
> GSM problems could be related to the age of your SIM. So we suggest updated
> any old SIMS.
> Micheal can help.
>
> Steve
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] On Behalf Of Jim Morris
> Sent: Monday, August 04, 2008 1:43 PM
> To: List for Openmoko community discussion
> Cc: [EMAIL PROTECTED]; Michael Shiloh
> Subject: Re: Third request: what *is* the warranty on the Freerunner?
>
> ian douglas wrote:
>> Guys,
>>
>> My intention was not to create a message thread for people to vent
>> about what they like or not about the Freerunner. I created the thread
>> to get an official stance from Openmoko about the state of the
>> warranty, and if it would cover any hardware fix offered by OM for the
> GPS/SD problems.
>
> And a good thread it was too :)
>
> I am also very curious about the potential GSM fixes. Will these be done by
> sending it back, or will it be something us hackers can do (and soldering
> sub-micron capacitors to invisible traces I do not consider your average
> hacker can do, and I have been playing with a soldering iron for 35 years,
> and I would not attempt it :)
>
> The GSM problems particularly worry me, because it does make the phone
> useless as a phone and I need to know if I need to go buy another phone as a
> primary phone or not. Whereas problems with GPS & SDCARDS are not show
> stoppers for me.
>
> If it worked fine with a BT headset I could also use it happily. (Of course
> if we discover a fatal H/W flaw that prevents even BT headsets from working
> that is also a show stopper for me)
>
> So please OM head honchos, get together and please give us a definitive
> statement as to what the after sales support will be for any serious
> Hardware issues discovered after shipping.
>
> Thanks
> Jim
>
> --
> Jim Morris, http://blog.wolfman.com
>
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