I am going to touch on the:
"all updated drivers, and windows updates.  I tested the wireless in
our
office and it works fine I can turn the switch on and off with no
issues.  I can enable and disable the wireless connection via Windows
with no issues either. "

Is it possible that the security in your office differs from the home
users security?
The wireless driver is read differently when different security is in
place, thus if you have a WEP key at work and a open network at the
user's home it could result in a different driver read and fail.

The same goes with the specific channels, if you are set to channel 11
at work and the user is set to channel 6 the driver is read
differently and could result in a corrupt file that blue screens the
computer....

I would try getting a USB wireless adapter and see if you have the
same issue when you connect to her wireless, then you will know if it
is the driver or the wireless router itself.


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