First time: Wanted to get the information.
Second time: Wanted to point out to her the inconsistency between
what's on their web site and what's in her message.
Are you asking her twice for a reason?
Mike
On 4/13/07, Alvin Auerbach <[EMAIL PROTECTED]> wrote:
At 4:26 PM -0400 4/13/07, Alvin Auerbach wrote:
To: [EMAIL PROTECTED]
From: Alvin Auerbach <[EMAIL PROTECTED]>
Subject: Re: Life of Your Light Source
Cc:
Bcc:
Attachments:
Dear Debbie,
Thank you for your reply.
If your LEDs last 60,000 hours or longer, why don't you write that
on your web site?
Your web site just guarantees that they will NOT last longer than
60,000 hours, and doesn't state how long they WILL last.
Sincerely,
Alvin
April 12, 2007
Dear Alvin:
Thank you for taking the time to contact our company, in response
to your inquiry, Our LED light bulbs will last 60,000 hours or
longer.
If you have any questions please call us at 1-800-522-8863 (our
phone hours are Monday - Friday 6:30 am - 5:30 pm and Saturday 7:00
am - 5:00 Pacific Time).
Cordially,
Debbie D., Customer Support Specialist
C. Crane Company, Inc.
At 12:15 AM -0400 4/12/07, Alvin Auerbach wrote:
On your web site you state that your LEDs last "up to 60,000
hours". Stated another way, you are saying, "Our LEDS will not last
longer than 60,000 hours." I really wouldn't mind if by accident
they lasted longer than 60,000 hours; that wouldn't be a problem
for me.
What I would like to know is
"Our LEDs will last at least as long as ___ hours."
Please fill in the blank for me.
Thank you,
Alvin
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