> So objective. Compare a real response to a hypothetical and sing the > praises of what the hypothetical vendor might have done in some fantasy > situation.
Are you still sniffing the iPhone glue? These are both real situations, neither is hypothetical, so what is your point? > I have read many happy reports from Mac owners where Apple provided > service on the spot at the Apple store or air shipping a fixed machine > in > 48 hours. Bully for them; I would kill to get that response time from Apple. Did any of them get support on-site at *their* business or did they all conform to Apple's "Schlep-it-Yourself" policy? > We have had recent reports on this List of Dell sending on-site techs > who > were totally clueless and unable to make even simple repairs. I read > recently how Dell dragged their feet on a repair until the warrenty > period ran out and then would not compelete the repair. Not my experience at all in over a decade of using Dell. Dell has stood by every repair ever made for my .org and *never* dragged its feet. Just to make my point, the other day I spent 4 hours on the phone with a Dell support tech (who was located in Round Rock, TX, BTW) making sure that our tape autoloader wasn't the problem with our very slow backups, now that we upgraded to Backup Exec 11d. The technician was patient, courteous and professional and ran every test possible just to rule out the possibility of it being the problem. The problem is with Symantec, of course, but I wanted to have that on record. Now, I get to go back to Symantec's support tech *again,* not located in this country. Not that I have a problem with that per se, but sometimes, you can cut the accent with a knife. ************************************************************************ * ==> QUICK LIST-COMMAND REFERENCE - Put the following commands in <== * ==> the body of an email & send 'em to: [EMAIL PROTECTED] <== * Join the list: SUBSCRIBE COMPUTERGUYS-L Your Name * Too much mail? Try Daily Digests command: SET COMPUTERGUYS-L DIGEST * Tired of the List? Unsubscribe command: SIGNOFF COMPUTERGUYS-L * New address? From OLD address send: CHANGE COMPUTERGUYS-L YourNewAddress * Need more help? Send mail to: [EMAIL PROTECTED] ************************************************************************ * List archive at www.mail-archive.com/[email protected]/ * RSS at www.mail-archive.com/[email protected]/maillist.xml * Messages bearing the header "X-No-Archive: yes" will not be archived ************************************************************************
