Tom a heavy accent is doable, but one where you cannot understand the
person is unacceptable.
Moving the support stuff off shore is a companies
prerogative. However they have a responsibility to make sure folks
can speak English well enough that people can understand them. (One
of the requisites for these folks being hired is CAN YOU SPEAK ENGLISH!)
I worked phone support at one time and I know you have to speak
clearly and distinctly so folks can understand you.
I live in a region of the country where dialects can render a person
unintelligible. Phoning a local store can be a chore to try and
understand what is being said.
I am a public speaker and it is incumbent upon me to speak so
everyone can understand me. Speech is a required course in seminary.
I have a member who hails from Paris, Texas. But you would not know
it to speak to him. He does radio and has a classic radio announcers
speech pattern.
Lousy phone service is no excuse for any
company!!!!!!!!!!!!!!!! Domestic or foreign!!!!
Stewart
At 05:38 PM 7/30/2007, you wrote:
Today I spent an hour in touch-tone hell trying to get a form that JP
Morgan Chase refuses to post on their website. The call center was in
Chicago. The English was standard American. The service was LOUSY. So
what's your point? Should I be happy because I was abused in standard
American English? Many times I got excellent support from someone with a
heavy regional accent. Should I insist that it was unacceptable just
because the person had an accent?
Rev. Stewart A. Marshall
mailto:[EMAIL PROTECTED]
Prince of Peace
Ozark, AL SL 82
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