Here is an update on the issue of Youtube videos being truncated
which was causing me, as a dial-up user, to be limited to only two
minutes worth of any video from their site.
After failing to get a response to this problem from Google after
numerous e-mails to them, I contacted Rob Pegoraro, the computer tech
writer at the Washington Post. I had communicated with him previously
on some computer subjects, and thought that his position at a national
newspaper might get some results.
I outlined to him the problems exactly as I had posted here a short
while back. He got back to me quickly in order to acknowledge that he
had received my e-mail. A couple of weeks went by during which time
the problems with Youtube videos persisted. After about two weeks, he
e-mailed me to inform me that he had just spoken with folks at
Youtube/Google.
The very next morning I decided to test a video from Youtube, and can
you guess what? Yep, the problem had suddenly disappeared.
I immediately fired off an e-mail to Mr. Pegoraro and informed him of
this miraculous result, and told him that I had little doubt that
whatever was causing the problem in the first place got corrected
because of the clout of a major news organization. He did not disagree
with me on that, but thinks that they actually had a problem of which
they were not aware, and that they simply failed to respect or respond
to the queries of a lowly user.
While I do not necessarily assume that some unknown glitch was the
cause of the truncated videos, it still could be possible. However, I
do think that big outfits such as Google need to be more responsive to
lowly users who are merely trying to point out a problem. Instead, it
appears as though they waited until some entity that could create some
waves for them mentioned the problem before taking the issue seriously
and making corrections. What else is new?
Steve
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