> I think our many previous interactions have amply demonstrated that you
> are not observation driven. You tend to see what your predispositions
> prepare you to see -- for example the many things you say about Macs
> that
> are not so. When people are having trouble you filter it out or write
> them off as stupid. I think you do not notice when the technology is
> failing.

No, when people have trouble, I help them out.  It's part of my job.  

The only one of us filtering or predisposing right now is you.

> When I say that people have trouble with the second button it is
> because
> I have watched them. I see how they are startled and frustrated whan
> they
> click and a menu pops up instead of the action they expected.

I teach people to not be afraid of the right-hand button and to use it to
their advantage.  I also show them keyboard shortcuts.  You make it seem
like traumatic rocket science.

> This problem is especially serious when the mouse operator is still
> trying to work out the hand-eye coordination issues involved in moving
> the mouse pointer across the screen.

Even the more elderly people I have worked with get the hang of mice fairly
quickly.


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