I had the same problem with comcast and went thru the same customer
service ritual. With stubbornness and by "going vertical" up the
management ladder until I was speaking with the local repair service
supervisors, I eventually got their procedural wheels to creakily turn
and they replaced whatever distribution/amplification gadget was on the
pole in my neighborhood and the recurrent service failure problem was
solved. It was a painful experience that should not have been necessary
but with time the memory of it fades....
db
Jordan wrote:
I would guess that Comcast service, and the way they control or not
control speed, varies widely. Especially where they have bought out
other services.
Out here in the boonies beyond Gettysburg, PA we get a little less
than what Jeff is getting. Plenty fast though. And I can change modems
or routers and the internet is just there. This is an Adelphia
infrastructure that Comcast took over. I think they might be
regulating speed some now, so they can charge more for faster, but it
still works well.
In FL we have Comcast as well. But it's a different company, and the
difference in service is night and day. If I change routers, I have to
call them and wait on hold to give them the new MAC #. If I change a
modem, it will take a while finding a tech who knows how to make the
adjustment in their system. And a good tech actually advised me not to
do that because the setting is difficult to change. The service is
also reliably unreliable. At high use times, the internet service
often just dies. Sometimes late morning, but very likely in the
evening, especially at peak tourist season. I've never been able to
get them to admit that there is any problem with their system. They'll
happily send out a tech guy to check the signal, but they are almost
never there when the service is off. They often have told me that the
problem is with the cable in my house and one guy even tried to
convince me it was my Mac. No one seems to hear me when I ask why the
service dies at the same time each night.
I assume that they don't want to spend the money to upgrade a system
that works fine for 9 months of the year, so they just stonewall
everyone during the winter.
Thanks for reading my tedious sad story. Maybe I'll try DSL this year.
My results are here:
http://msiad.visualware.com/myspeed/db/report?id=7566735
It shows very good throughput and QOS. Interestingly, this is a Comcast
circuit.
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