Moral 3 - Competition is good. We just got FIOS and we really like it so far. The speeds seem consistently fast- 15 Mbps on <http://myspeed.visualware.com/> which is faster than ethernet on their graph. Which was 3X better than what I was getting on COX.
On Dec 17, 2007 12:49 AM, <[EMAIL PROTECTED]> wrote: > This is an FYI: Screaming helps. Screaming a lot helps even more. > > Last week I helped a friend trouble shoot her Comcast Cable connection. She > was basically unable to do anything. Couldn't read e-mail over AOL. (in fact > she couldn't even establish an AOL connection at times.) Couldn't do even the > simplest and smallest of downloads. Her trouble began with all the bad weather > we were having in Baltimore a week ago. > > I have long suspected a Comcast cable problem with her set-up, but Comcast > kept saying everything was fine. A week ago I phoned them, and they "pinged" > the > line, had us disconnect, reconnect, unconnect, connect, etc, etc. They said > everything checked out ok, but they'd send a technician anyway. (This may have > had something to do with the mention of FIOS being newly available in her > neighborhood, but who knows.) The technician came out the next day. Checked > everything out carefully. Said that the problem was the cable which ran from > the > street to her house -- a 150 foot run --which needed to be replaced. > Replacement > could take between 7 - 21 days! > > Many phone calls later (and after FIOS had been ordered), Comcast replaced > the cable between her house and the street in about 4 days. The connection on > her TV service is fine, as it has always been, and the connection on her > computer is now rock solid. So she's sticking with Comcast for now. (It took > 4 hours > to get Verizon to cancel the FIOS installation! -- we hope.) > > Oh yes, I forgot to mention that my friend is also getting a $300 credit on > her next Comcast bill. Bearing in mind that they have a long record of phone > calls over the past year with service complaints, it's still gratifying - and > somewhat surprising - that they agreed to give her such a large credit. > > The morals of this story are: > If Comcast says they've tested your equipment and it's fine, don't believe > them unless they can come up with something else that's happening at your > house. > (This has happened to us when a Linksys box decided to stop working one > night.) > If your service is weather dependent, and if you have Cable service, suspect > the cable -- & complain, loudly, especially if you have choices of service. > FIOS seems to be a real threat to Comcast where it's newly installed. If you > can use this a club, use it freely. > > Mical Wilmoth Carton > [EMAIL PROTECTED] > > > > > ************************************** > See AOL's top rated recipes > (http://food.aol.com/top-rated-recipes?NCID=aoltop00030000000004) > > > ************************************************************************ > * ==> QUICK LIST-COMMAND REFERENCE - Put the following commands in <== > * ==> the body of an email & send 'em to: [EMAIL PROTECTED] <== > * Join the list: SUBSCRIBE COMPUTERGUYS-L Your Name > * Too much mail? Try Daily Digests command: SET COMPUTERGUYS-L DIGEST > * Tired of the List? Unsubscribe command: SIGNOFF COMPUTERGUYS-L > * New address? From OLD address send: CHANGE COMPUTERGUYS-L YourNewAddress > * Need more help? Send mail to: [EMAIL PROTECTED] > ************************************************************************ > * List archive at www.mail-archive.com/computerguys-l@listserv.aol.com/ > * RSS at www.mail-archive.com/computerguys-l@listserv.aol.com/maillist.xml > * Messages bearing the header "X-No-Archive: yes" will not be archived > ************************************************************************ > -- John Duncan Yoyo -------------------------------o) ************************************************************************ * ==> QUICK LIST-COMMAND REFERENCE - Put the following commands in <== * ==> the body of an email & send 'em to: [EMAIL PROTECTED] <== * Join the list: SUBSCRIBE COMPUTERGUYS-L Your Name * Too much mail? Try Daily Digests command: SET COMPUTERGUYS-L DIGEST * Tired of the List? Unsubscribe command: SIGNOFF COMPUTERGUYS-L * New address? From OLD address send: CHANGE COMPUTERGUYS-L YourNewAddress * Need more help? Send mail to: [EMAIL PROTECTED] ************************************************************************ * List archive at www.mail-archive.com/computerguys-l@listserv.aol.com/ * RSS at www.mail-archive.com/computerguys-l@listserv.aol.com/maillist.xml * Messages bearing the header "X-No-Archive: yes" will not be archived ************************************************************************
