Zone Alarm has issued this "fix" which is currently being hotly debated
in the ZA forum:
http://download.zonealarm.com/bin/free/pressReleases/2008/LossOfInternetAccessIssue.html
Workaround to Sudden Loss of Internet Access Problem
*Date Published* : 8 July 2008
*Date Last Revised* : 9 July 2008
*Overview* : Microsoft Update KB951748 is known to cause loss of
internet access for ZoneAlarm users
*Impact* : Sudden loss of internet access
*Platforms Affected* : ZoneAlarm Free, ZoneAlarm Pro, ZoneAlarm
AntiVirus, ZoneAlarm Anti-Spyware, and ZoneAlarm Security Suite
Recommended Actions —
_Option 1: Move Internet Zone slider to Medium _
1. Navigate to the "ZoneAlarm Firewall" panel
2. Click on the "Overview" tab
3. Move the "Internet Zone" slider to medium
_Option 2: Uninstall the hotfix _
1. Click the "Start Menu"
2. Click "Control Panel", or click "Settings" then "Control Panel"
3. Click on "Add or Remove Programs"
4. On the top of the add/remove programs dialog box, you should see a
checkbox that says "show updates". Select this checkbox
5. Scroll down until you see "Security update for Windows (KB951748)"
6. Click "Remove" to uninstall the hotfix
_Option 3 (advanced technical skills required): Add your DNS servers to
trusted zone _
1. From the "Overview" panel, select the "Firewall" panel then click
on the "Zones" tab
2. Click "Add", then select "IP address" from the shortcut menu. The
Add IP Address dialog appears. Select "trusted" from the Zone
drop-down list
3. Type the IP address and a description in the boxes provided, then
click "OK"
4. If you are not sure what IP addresses to add:
1. Click the Start Menu
2. Click on Run. Type "cmd.exe"
3. In the command prompt type: "ipconfig /all". Look for DNS
Server(s) in the output of the command
4. For each IP address listed, navigate to the "Zones" panel of
the "Firewall" tab, add the IP address, select "Trusted
Zone", and press "Apply"
5. After you are done adding DNS servers click the "Apply" button
I think I'll wait a bit for a more permanent solution.
Richard P.
db wrote:
Thanks for the warning. If you become aware of a fix, please let us know.
Thanks.
db
Richard P. wrote:
The latest version of Windows Update is incompatible with Zone Alarm,
causing the firewall to block access to the Internet via IE and/or
Firefox. Zone Alarm is working on a solution, but in the meantime,
I've shutdown ZA and gone back to Windows firewall until they can get
along.
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