Very nice Cut and Paste response that doesn't even being to address anything you've asked.
For fun, check with your local City Manager's Office and voice your concerns to them. Explain you're just trying to backup tax records, photos of your kids and other things you don't want to lose in case of a fire. Try to find something personal that will get them to hear you as a concerned resident - that always helps. Whatever you do, don't yell or belittle them but appeal to them for help. They might just call Comcast. It might do some good, but it might also be a waste of time... Could be a fun experiment. -----Original Message----- From: Computer Guys Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Paula Minor Sent: Tuesday, September 16, 2008 4:48 PM To: COMPUTERGUYS-L@LISTSERV.AOL.COM Subject: Re: [CGUYS] Comcast puts on the brakes So, I wrote to Comcast today to let them know that this LONG time Comcast customer was going to have serious issues with their bandwidth limit because I would be backing up many hundreds of GB's of data to an online service and that was perfectly legal to do. Was I going to be 'punished' by being banned for a year if I exceeded the limit several months in a row while I was backing up? Here is the answer I got from them....and it was patently obvious he wasn't answering my question/concerns at all. And , yes, I have responded to them. > From: [EMAIL PROTECTED] > Subject: Re: Web Form Submission: General Inquiry > (KMM32912222V93103L0KM) > Date: September 16, 2008 3:25:39 PM EDT > To: [EMAIL PROTECTED] > Reply-To: [EMAIL PROTECTED] > > Dear Paula, > > Thank you for your message concerning the Comcast High-Speed Internet > service. My name is Jordea, I will be glad to assist you today. > > We maintain an Acceptable Use Policy as part of our high-speed > Internet > service. The policy describes what constitutes unacceptable conduct > and > use of the service, including requirements regarding data usage. We?ve > had our Acceptable Use policy in place for years and the policy itself > remains the same. The only thing that is changing is now we?re > going to > provide a specific number (250 GB) for what would qualify as excessive > use. > > We?ve been evaluating a monthly data usage threshold for quite some > time > and we?ve heard from customers that they would like us to provide a > specific number for excessive use. Excessive users consume > substantially more data than typical residential users?only less > than 1% > of customers use excessive amount of data today. It?s important to > keep > in mind that that the vast majority of customers don?t fall into the > excessive use category. To learn more about excessive use, you can > go to > our FAQs page at http://help.comcast.net/content/faq/Frequently- > Asked-Questions-about-Excessive-Use > > > The 250 GB monthly threshold will begin October 1, 2008. > > You will continue to get the same amount of speed you?ve been getting. > > Keep in mind that only a very small number of customers actually reach > 250 GB in a month today. As part of our pre-existing policy, we will > continue to contact the top users of our high-speed Internet > service and > ask them to curb their usage. > > A typical residential high-speed Internet user doesn?t even come close > to using that amount of data. To put it in perspective, currently, the > median data usage by our high-speed customers is approximately 2 - > 3 GB > each month. 250 GB falls more into the excessive use category?going > well > above and beyond typical Internet usage. > > To reach 250 GB in a month, for example, a customer would have to > do any > of the following: > > Send 50 million emails (at 0.05 KB/email) > Download 62,500 songs (at 4MB/song) > Download 125 standard-definition movies (at 2 GB/movie) > Upload 25,000 hi-resolution digital photos (at 10 MB/photo) > > There are a number of online tools you can use to measure your data > consumption. You can find such tools by simply doing a Web search ? > for > example, you can search ?bandwidth meter? to locate some options. > > If you use multiple computers in your home, you should make sure to > measure and combine their monthly data usage to get an accurate > read of > total data consumption for your entire account. > > > Thank you for choosing Comcast. We value your business. > > Sincerely, > > Jordea > Comcast Online Customer Support > > > > Paula/IN/USA ************************************************************************ * ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** ************************************************************************ * ************************************************************************* ** List info, subscription management, list rules, archives, privacy ** ** policy, calmness, a member map, and more at http://www.cguys.org/ ** *************************************************************************
